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user name or password for the remote resource is incorrect - True Image Home

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I am trying to backup to a red unit folder choosed among the disponible backup archive locations folders and when I proceed I get the message "user name or password for the remote resource \\U:\....tib is incorrect".

Note that at the same moment I can open the same folder without any security restriction.

Note also that I am doing the same process on another computer to the same red unit backup archive folder without any problem.

Is there a windows XP service required for red backup archive locations with security?

Is True Image requires the security user/password information to backup to a red unit and where to introduce these parameters in the backup initialization process?

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Hello Jean-Claude,

Thank you for posting your question, I will be happy to help.

To resolve the issue please re-start Acronis scheduler, it appears that the scheduler service has been installed improperly.

- Download a special Acronis utility;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:

schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis tasks on the PC. You should manage your tasks from the scratch. Execute a backup operation and see if the issue remains.

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Oleg:

Thanks for your instructions. I was able to fix the issue with this. I download the schedmgr and follow step by step your instructions. Now I'm again making the backup.

Regards