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Using True Image 2013 with bootable media to recover files don't overwrite the files on the destination

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I tried 2 times to recover some files using the bootable media and the files on my disk were not recovered/overwritten.
Using the True Image 2013 running on Windows 7 64 bits, does the correct job.
None of the files being recovered are 'read only.

I know that we can't use the 'original location' selected when using the bootable media. But selecting the
'new location' as the 'original location' should do the right thing.

It only works with True Image 2013 running as an application. But I need to use the bootable media because the need to recover my 'C:' drive image and before exiting the stand alone True Image (before the boot on the PC happens) I allso need to recover somer folders to let everything in sync.

Is it kind of error or am I missing something?

Thank you,

Regards.

Luiz

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Hi Luis,
The program should allow you to perform a file level restore to the original or a new location (radio button options), if new then you would specify the path and/or select the Recover Absolute Path to maintain folder hierarchy.

Are you saying that when you restore a partition and then restore an individual file that the file is not the version you want or are expecting?

Hi,

Let me be more clear: Restoring partitions using the bootable media is always working - no problems. I did this several times for my C: drive.
But I have some folders/files in drive D:, which I need also to restore at the same time when recovering my entire dive C:.
I use the bootable media, because I need to be in sync with both C and D drives recoverings, i.e. no boot on the PC in between.
The issue is that when using the bootable media to recover the folders/files in the D drive, doesn't work properly. In the end this type of recover do not overwrite (as expected for a recover) the folders/files on my D drive. It keeps the files in folders as if the they haven't being recovered.
This issue only happens when using the bootable media. If I use the True Image 2013 as an application running on my Windows 7 64 bits, and recover from the backup and choose files/folders recover type, all is good - no problems at all. After recovering using this approach I can get my files as they are in the backup. Ii I use the bootable media, the operation doesn't recover the files as they stand on the backup and keep my folders/files as if nothing had been done.
I tried selecting the Recover Absolute Path and also not selecting it, to no avail. And for sure I'm choosing the right place to (i.e. folder) to carry on the recover.

To summarize: recovering files using True Image 2013 running on Windows 7 works fime. Trying the same operation using the bootable media doesn't work for folders/files. I wanto to overwrite my folders/files using the bootable media.

Thank you. Regards.

This is not a problem on my system (Windows 8 Pro Media Center Edition 64 bit). Using the 2013 bootable media, and following your description of the restore procedure (selecting the orginal location as the "New Location" destination), I can restore files from a file/folder backup with no problem, overwriting any on the target location. You would need to be sure you check the "Restore Options" and be sure to select "overwrite" and to select "overwrite newer files". Please check the settings you are using when performing the restore from bootable media.

If you are still (after testing and checking your settings during restore) sure that you are not able to overwrite files, can you provide a more complete step by step procedure for me to follow and try to duplicate your results?

The reason restore to "Orignal Location" is grayed out is because drive letters are different between the Linux and Windows drive letter assignments.

James

Hi James,

I think you led me to the solution:
When using the bootable media, on the option "Do not overwrite" I need to uncheck the "More recent files and folders" box.
It is checked by default.
When using True Image 2013 on Windows, it is unchecked by default.
I don't know why is that on bootable media. And I'm used to the True Image mostly on Windows - din't notice the subtle difference on that check box.

Thank you very much.... Problem solved. Keep doing your good work.
Regards,
Luiz