Very disappointed with ATI Home 2010 & Win 7

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I loved ATI Home 10 (from about 2008). ATI Home 2009 seemed suddenly less well-designed from a user standpoint, but it seemed to work fine with XP. Now I have upgraded one system to Win 7 (Home Premium), so I also upgraded to ATI Home 2010, because the blurbs from Acronis said it was compatible with Win 7.

The nice user interface from ATI Home 10 is gone. Remember how you used to be able to select an Acronis image (to explore, for example) & see your nice little paragraph of comments you'd written describing the archive? That's gone now...you need to scroll along and read all the comments on one long line.

Much more disturbing is the fact that, apparently in Windows 7 at least, the rescue disc won't see more than one partition of a drive (even connected via USB) containing image archives. I have an external WD drive which is separated into 2 partitions of 160 GB each, containing dozens of .tib files. Booting from the rescue media, first I get errors ("cannot open module 'st' no such file or directory"), then I can see at best only one of the two partitions, sometimes I can't even see one. Simply put - this software does not work reliably with Win 7.

I understand I am entitled to 30 days (or is it 60?) of tech support after buying this product. But how to get support...there is no web form available on the Acronis site. The Sticky on this forum suggests contacting Acronis Customer Support with any issues...and even gives a link. The problem is that this link leads only to a page with FAQs and other self-service guides. I finally sent an email to Acronis, but it has been 3 days and no response (other than the auto-generated email saying they would respond).

Oh, what has happened to Acronis. I used to be able to recommend this software to all of my clients, I can no longer do so.

ven 04/12/2009 - 16:36
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Tim:

I think many of the problems with TI Home 2010 are being corrected as we speak. There is a very large post here listing the back-and-forth with Acronis Support, and they seem to have resolved the biggest issues.

However, if you like TI10 as much as I do, why not continue to use it?
http://forum.acronis.com/forum/5908

ven 04/12/2009 - 17:04
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Hi Mark,

Thanks for your comments. I will consider this but on the face of it, proceeding like this seems a bit frightening. I'm hoping Acronis can address some of this and offer a build which at least comes close to the good old TI10.

Tim

ven 04/12/2009 - 18:53
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Tim:

Understand. I did add a cautious tone to the article since Acronis hasn't identified any specific issues with TI 10 and Windows 7, but so far I haven't encountered any other than the same issues that have affected WinXP and Vista. I've done dozens of images and restores without issue since January of this year while beta-testing Windows 7.

ven 04/12/2009 - 19:11
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.