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WD Edition cannot mount images

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I've been using the ATI WD Edition for several years; in the past I've also used Seagate DiscWizard and ATI Home 7. I'm currently trying to mount an image from an archive and it consistently fails on all the archives I've tried. Is this a limitation of the WD Edition which would be solved by upgrading to the full version, or should the WD Edition have this feature?

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Are you trying to mount a file based backup? What errors are you getting?

No, these are disk or partition backups. In all cases the autoplay dialog opens and I can get the folder list, but eventually it closes and Acronis says "unable to mount image"

I'm not sure if the WD edition is supposed to do this, but an uninstall and re-install wouidn't hurt to try. Are you using the current version of WD's edition?

Yes, uninstalled and installed latest version, did the same with Seagate DiscWizard on another computer, same thing.

Are you using the "mount" feature within the program? You should also be able to double-click the file and open it in explorer.