WD USB 3.0 My Book Drive

Hello Keith,

I understand the question and will do everything possible from my side to solve the issue.

I have checked the link you have provided and found that the drive has USB 3.0. Officially Acronis True Image Home 2010 doesn’t support USB 3.0 but I don’t really think that there will be any issues. Besides USB 3.0 has backward compatibility with USB 2.0. Check the following KB article to look through “Storage Devices Acronis True Image Products Support”.

In order to be completely sure I would recommend you to download free trial version of Acronis True Image Home 2010 and check if it works flawlessly for you.

Let me know if you need further assistance.

Thank you.

I too have purchased USB 3 drives and PCI-e USB 3 adapter card. It is important that the boot media supports this new standard as the speed improvement is well worth the cost. I understand that officially (or unofficially for that matter) True Image does not support USB 3. The question is when will it? No run-around here please, just a straight an true answer.

Hello Opa,

Let me shed some more light on your concerns.

Officially, USB 3.0 protocol is not supported yet in Acronis True Image Home 2010 (both within Windows and with a bootable media). However, we're working to implement the support for that devices.

USB 3.0 will be definitely supported in the future versions/build of Acronis True Image, but unfortunately, I can't tell you the estimated time frame when this hardware support will be implemented.

Please reply to this thread if there will be any additional questions.

Thank you.

Maybe I got lucky, as TrueImage 2010 DID work within Windows XP Pro SP3. I created an image on the drive with the bootable media via a USB 2 port. I then launched Windows, moved the drive to a USB 3 port and ran Verification and it verified successfully 5 x faster than via the USB 2 port. There are a number of new mother boards and laptops that now have the USB 3 standard incorporated as well as the SATA 600 standard. It would be nice to see Acronis be proactive in support of these innovations rather than be far behind as the company was in pure SATA (not PATA/SATA) support.

Hello Opa,

Thank you for your suggestions, we'll try not to disappoint you and all our customers and be more proactive.

Please let me know if you have any further questions.

Hi
I have Acronis True Image Home 2010 and have no problem with USB 3.0
My hardware is ASUS Controllercard U3S6 and Buffalo DriveStation 1 TB
Both work excellent with Backup and Recovery
Speed is 3,1 quicker than USB 2.0

Does the USB 3 work when using the rescue media? Mine won't work when booting from the rescue media. The adapter I have reports as NEC Electronics USB 3.0 Host Controller.

Hello all,

It seems that Ilya Rasovsky was wrong when posting "Officially, USB 3.0 protocol is not supported yet in Acronis True Image Home 2010 (both within Windows and with a bootable media)." on 3-11 and user Ludwig Fischer was right. I just realized there is an update to V 2010 (2010.6053). I installed that version and created a new rescue media and walla! the USB 3 card and drive are recognized and function correctly.

Perhaps Ilya should be more knowledgeable regarding current software capabilities as the statement made "...I can't tell you the estimated time frame when this hardware support will be implemented." obviously is wrong. BTW 6053 was released several months ago.

Hello Opa,

Actually, USB 3.0 partially supported since it's backward compatible with USB 2.0 and uses the same drivers, but it'll work on USB 2.0 speed (480Mbps).

However, once again, I must say that officially the support is not implemented yet, so we can't guarantee that every USB3 controller or USB3 hard drive will work correctly.

If you have any concerns, you can submit a feedback at this page.

Thank you.

What you say is only partially true. The drives are backward compatible to USB 2, but the USB 3 interface cards are not. Hence when the drive is plugged into a USB 3 card it will not run in USB 2 mode. The driver issue is with the USB 3 interface card, not the HDD / enclosure itself. The USB 3 standard is an NEC standard and only NEC builds the IC chip for the controlers. Therefore regardless of who makes the PCI-E USB 3 interface card it will have the NEC chip. The driver has to run that chip. Starting with 2010.6055 the chip is supported. As of two weeks ago there were two manufactures with interface cards on the market, I had one brand and another reader in this forum had the other. Turns out they both work in USB 3 mode with build 6055. With all prior compilations of ATIH, the card was not supported and the attached drive was not "seen" unless pluged into a USB 2 port. All very interesting and I'm thrilled that it is supported - officially or unofficially. Thanks for your help.

Hello, guys.
Let me shed light on this. ATI Home 2010 (build 6053) has Linux Kernel 2.6.31 that supports USB 3.0.
Oficial announcement will be done with the forthcoming update for ATI Home 2010.

Just to add some of my recent issues with acronis and USB 3.0
I have the new Wd 3.0.
The problem I am having is when I try to restore an image from
The external device I get an application error and the process fails
If I copy the image to the desktop and run it all works normal.
I have tried it with acronis 2009, 2010 and 2011, 2011 seems to
Work with out an appcrash but the image will not boot.
The errors I had were on XP SP3, XP x64 SP2 and Win7 fresh install and with all
Updates applied.
Fox.dll and ntdll.dll seemed to always be involved.
Event id was 1000 and 1001
Was online with customer support for over an hour which was a
Complete waste of time.

Ray,
How are you restoring the image, from a Rescue Media or live while Windows is running? Either way I suspect a hardware issue with your USB3 WD drive. I have a USB 3 enclosure I got from Fry's (actually 2 of them and 2 different brands) one has a 1.5T HD in it while the other has a 2T drive. I bought the USB 3 controller from Tiger Direct. I bought all this within the first month of USB 3 being available. As first generation USB 3 everything had warnings about compatibility. To work in native Rescue Media mode, Acronis has to be at 2010.6053 or above. Below that Rescue Media does not have USB3 drivers. Under Windows, what ever drivers came with your USB 3 interface card is what is being used. Try using a USB 2 cable on a USB 2 interface and see if your restoration issue clears. If not, there is a controller issue with the WD drive. BTW, I have not had any issues with my hybrid drives, running them on USB3 or USB2.
Opa

There is still something odd afoot, went
Back to store and bought another external drive.
This time I bought a seagate GoFlex Desk 3tb
This unit is USB 2.0 with the ability to upgrade to 3.0 by exchanging
The base of the unit with the one for 3.0
Eventhough this unit is 2.0 I still get the same errors when
Trying to restore from the external drive.

Not sure why GoFlex would make a drive like that. Both of my USB 3 enclosures (3-1/2" format) are backward compatible to USB 2 by simply using a USB 2 cable.

That said, I don't know that I can help. 90% of my archives and restorations are to / from an external USB HDD. I was so impressed with Acronis software a few years ago that I proposed my employer use it to backup the HDDs on our medical gear. All images are made to / restored from a USB HDD or 32 Gig flash drive. Never has there been an issue.

Since you have tried different drives and have the same results, you may be having a USB hardware failure on your Mother Board. Is it an on-board USB chip or a separate card? What version of Acronis are you using? Have you tried it on a different computer?

Hello,
The problem could be in the version of the library Fox.dll. The version that is installed with the True Image 2009-2010 is the 2.0.0.3, while it is installed with the True Image 2011 is the 2.0.0.4, simply replace this by the old (2.0.0.3) in the corresponding folders and all fixed.
The old 2.0.0.3, can be rescued from any copies made with True Image 2009/2010.
Regards,