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When restoring the "....Use Acronis Universal Restore" option is not available

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Hi,

Thanks for reading.
Im using the True Image 2013 (with Plus Pack) cd to boot, but during the restore (disk) process I am not presented with the option to use Universal Restore.

Please can you explain why that is happening ?

Regards
George

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Hi,
I would presume you overlooked it.
Just try again and be very careful .

Thanks,

Yes I'm sure it not there, I also found this old post with the same issue and still no fix.
http://forum.acronis.com/fr/node/44278

Update - another NEW post here http://forum.acronis.com/fr/node/44429

Any help?

Regards

Hi georgef,

could you please describe your steps while backing up and restoring your disk image?

For example Acronis Universal Restore is not available for Nonstop Backup. If you have simple backup, be aware that Acronis Universal Restore option is offered only in case the program recognizes supported operation system in the image.

Please create a new media with Plus Pack (best of all download an .iso image under your account) and follow this guide. If it doesn't help, please contact our support team.

Thank you.