Why ATI 2013 doesn't stop when we ask to shutdown our computer?

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Hi,

I searched in the different forums, and for what I can see, the issue is the same for everyone, and there is not much solution.

I use ATI 2013 to do daily full Single version backup on my business laptop.
A laptop, by definition, is a computer you need to move around. And to do so, you may have to shut it down from time to time during the day.
And here's the issue: if I'm unlucky and some Backup is presently being processed by ATI, I'm stuck, because ATI refuse to let it go, and so the computer won't shut down, with the dreadful "Operations are in progress, please wait " message.
Note that there is no validation set, may it be on creation or regularly, and I did not ask to the run backup on Idle time.
It's just that the backup take some time, and ATI won't abort if I ask to shutdown the computer during its process.
This should be a basic option: just to stop any current backup when asking to shut down the computer... The backup may not be done on this particular day, but I will get it on my next scheduled backup. It will be my choice, and at least I would be able to use my computer...

Today, my only solutions are:
- wait for it to finish. It can take a couple of hours...
- "unplug" the laptop (so a hard shutdown), but then usually Windows will do a full scan check on the hard drive when the computer starts again, which is a bit scary...

Did this been "fixed" or "implemented" on ATI 2014? Or is the issue the same?

Thanks.

mar 03/09/2013 - 15:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have not tried it recently, but in my experience True Image will abort when asked, but it takes a while. Try waiting longer for the abort command to be executed and completed.

mar 03/09/2013 - 17:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 1

Thanks for your follow-up.

From my experience, I never saw True Image aborting its process.
Each time I let it go and waited, it took the same time as the regular backup, and more important, the new backup file was full and available on my backup drive, showing that it went up to the end of the process.

There is really a need of a "panic button" or option, which would allow you to stop all when you shut down the computer.

A few example:
Let's say after an update of some software, you hit by mistake the "restart" button, but at the same time, a backup is currently running.
Then you're badly stuck: unable to shut down the computer correctly, unable to work on it.
Another one: you are called in a quick meeting, and you need your laptop, so you shut it down but then an ITA backup process freezes it on the shut down and then you're stuck.
In both case, the "hard reboot" was the only solution, but then the system hard drive verification which got launch when restarting the computer took some time to go through also, so you're stuck again...

mar 03/09/2013 - 18:44