Will have to uninstall ATI 2011, because I cannot shut down computer - Can I get money back

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I have posted the above problem, but I have not received a reply. Whenever, I run a backup with ATI2011, I cannot shut down my computer. The notice appears, that ATI is performing Operations and the computer will shut down automatically. It does not shut down at all and keeps going. I will have to uninstall ATI 2011 pluspack and reinstall 2010. I have used ATI for years, but this version seems to have a problem. How do I get my money back for the Upgrade. Helga P.S. When I manually shut down ADM shows it as a critical problem.

sam 22/01/2011 - 05:59
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mvp

Yes, some users have seen this issue. It happens when there is a rogue validation task going on.
Try this:
- disable validation for that backup:
- go the backup options,
- go to the "advanced" tab,
- clear "validate after backup"
- click on "enable scheduled validation" or on the schedule you have set up,
- in the validation schedule, uncheck all boxes in the advanced settings, click OK
- back the "advance > Validation", on click on Do Not Schedule
- Before clicking on OK, go back the "backup scheme" tab of the backup options
- Click OK
- Save your backup
- verify that your computer shuts down normally in general and after your backup,
- if not, there are a couple of things to clean up further:
- Download the Acronis schedmgr utility from Acronis http://kb.acronis.com/content/1859
- zap all the tasks (see the kb article)
- in c:\programsdata\Acronis\TrueImageHome\Scripts, delete all the files there (in c:\documents and settings\all users\Application Data\... in Win XP)

At this point we have eliminated any risk there is some rogue validation task going on. You will have to reschedule your backup task. You can also try to validate after the backup or separately and see if the issue comes back.

sam 22/01/2011 - 06:44
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Hi Pat, the problem seems to be that I have never validated backups and I have never ticked the box. I just backup "C"-Drive to my second drive, but I am mainly interested in the files, because I also have a portable drive and I have most files on my laptop as well. I also do not schedule backups, but just backup with Acronis once a week or so. So there are no schedules. I have Windows 7 and I just looked at Acronis. I cannot find the Advanced settings either. However, I can find "no validation" under Operations. I will download the above utility. Thanks for your help. Helga

lun 24/01/2011 - 08:31
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Hi Pat, your suggestions worked. I downloaded the utility and followed the advice and I also delete the Programme Data. Thanks so much. I hope it will work in future. At least I am now able to shut down my computer. Helga

lun 24/01/2011 - 08:55
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Helga,
The advanced option Pal L was speaking about is listed on the Schedule screen.

You may not have scheduled validations but Acronis knows better(?) so they scheduled it for you as the defaut setting. The default is set to monthly. In order to completely turn off validation, the user must open "Disk backup options", select the validation tab, and click on the "monthly" option and change it to "do not schedule". This edit will be necessary for each task that you create for any type backup.

Before saving the changes, return to the "Backup schemes" tab along the top and do the save with the "Backup schemes" options visible.

17612: Acronis True Image Home 2011: Validating Backups
http://kb.acronis.com/content/17612

mar 25/01/2011 - 01:36
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Hi Grover, thanks as well. I have copied above suggestion and I will follow it, when I do the next backup. I have nothing against validations, but I do not want to finish up with the "operations" blocking the shut down of my computer. Helga P.S. At the moment there is no problem.

mar 25/01/2011 - 07:47