Aller au contenu principal

Will not Sign In

Thread needs solution

True Image 2014 will not sign in so all Tabs are greyed out. It just tell me Server is busy and to try again later

I have un installed and re installed but it will not sign in but I can sign in to my Acronis Account and on this Forum

I am now regretting purchasing True Image 2014

0 Users found this helpful

Are you still within your 30 day support window?

There are issues with Authentication Certificates that have been surfacing lately and sounds like this may be your problem as well. If you have purchased TI less than 30 days ago you should contact support about your issue. If you are beyond your 30 day support post back.

Thank you very much for that info. True Image worked fine when first installed but I am out of support so maybe an update may become available.
In the meantime I can't back up my laptop

Thanks again Russ

So when you say that True Image will not sign in exactly what do you mean by that? Please describe the operations you are attempting to perform in detail. Screenshots can help as well. More information, better results with solutions.

I do not know why Tabs are greyed out, I assume I need to sign in,
don't remember having to sign in to use Backup when first installed
Please see screen shots

Fichier attaché Taille
175918-113131.jpg 269.91 Ko
175918-113134.jpg 125.3 Ko
175918-113137.jpg 147.86 Ko

The screenshots indicate that what is failed is your attempt to sign on to the cloud storage and online sync features of your Acronis account. The greyed out tabs on the first screenshot are from the start screen of the TI app, are you saying that clicking on any of these greyed out tabs does nothing? What do you do to get the sign in box displayed on the screen? Click the sign in button? I am not sure here but with what information I have here to look at it sounds a bit to me like the program for some reason has lost its activation so the program is not functional because it thinks that it is not a registered and activated product.

I had thought of Activation so I right click on ? and select Activate
I then get error message "Failed to connect to Acronis activation server.

Fichier attaché Taille
175929-113146.jpg 202.6 Ko

If the program worked before you should not have to reactivate the install again. Here is a link to the Activation procedures, try these out and see if you can get things corrected.

http://www.acronis.com/en-us/support/documentation/ATIH2014/index.html#…

Many thanks again for your help, sorry for late reply I have not been around for a couple of days. but will try that link later and get back to you.