Win 8.1 Pro Cloning Laptop Hard Drives Fails: Runtime Exception Failed to find code 1101838, tag xxxxxxxxxxxx
Ok I have had good success with Acronis Cloning using Windows Xp and Win 7 64 bit. Tried to clone Win 8.1 Pro today and rec'd above message. There was one thread saying cloning is no longer the preferred method. Yet when you goto the documentation FAQ for cloning Laptop hard drive to ssd drive it says to use the CLONING METHOD. It doesn't say to not use this or not to try this first.
So where in the FAQs or documentation can I find the preferred method to clone the actual steps needed.
Vague references to do a PC Backup and then restore from there are not helpful. Tried this but it does not recognize the external SSD drive attached to USB port as a target to restore to.
It seems like with Win 8.1 Acronis does not have a good solution for cloning the existing hard drive to an SSD drive.
Any help would be appreciated and I would prefer either step by step replies or a link to an actual document that describes step by step on how to overcome the above problem with Win 8.1.
Did chat support with India case # 02346700 and they refused to acknowledge there is known issue cloning Win 8.1 Pro and to escalate this known issue (according to Intel) they would require me to generate a bunch of reports.
Don't have further time to waste spinning my wheels and I cannot support a company that does not care enough about their customers to admit to their known defects in their product. Therefore I will request a refund today and try EaseUS Todo backup which Intel support recommended.
I have already requested a refund so not going to try the following as I am now using EaseUS which worked no problem. Hopefully the reply from Acronis support below will help others that are facing the same issue cloning laptop hard drives.
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Hello David,
Thank you for contacting Acronis Customer Central. My name is Vikas.
You have contacted us as you have not been able to boot your from the bootable media of your Acronis True Image 2015, I will surely assist you with it.
David, as the Acronis loader has been facing issues with your system configuration while booting and failed to boot to the program interface with the error mentioned "runtime exception failed to find, first I would request you to try disabling the UEIF in the system BIOS by following the steps.
Please refer to the below mentioned web link to disable the Secure boot ( UEFI ) and check if it works.
http://itsfoss.com/disable-uefi-secure-boot-in-windows-8/
If the issue still persists, please create a WinPE bootable media then check the results.
Using Acronis True Image 2015 you can create WinPE-based rescue media. WinPE-based rescue media. WinPE bootable media is a Windows-based environment which injects the necessary drivers.
To create WinPE media, you need to have installed:
Acronis True Image 2015 Media add-on
Windows Automated Installation Kit (AIK).
After Windows AIK and the Media-addon are installed, you can proceed to creating WinPE media.
Please refer to the below mentioned kb article as this describes how to create WinPE media using Acronis True Image 2015.
https://kb.acronis.com/content/48152
Please refer to the webhelp link mentioned below to run backup or restore:
http://www.acronis.com/en-us/support/documentation/ATI2015/index.html#1…
Please update us with the results,
If the bootable media still hangs, please boot the system to the windows and provide us Acronis info by following the steps in the kb article mentioned below: