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Windows 7 64-bit Ultimate and TrueImage Home 2010 build 7160

Thread needs solution

It has the 2010 plus pack.

I tried to do a backup but it always fail with the following errors. I have attached the output of acronisreport

Details: Failed to read data from the disk.
Failed to read from sector '153,895,568' of hard disk '1'.
Failed to read the snapshot. (0x10C45A)
CRC error (0x100155): Retry/Ignore/Ignore All/Cancel

More information can be found at: http://kb.acronis.com/errorcode/
Event code: 0x000101F4

Details: Operation with partition '0-0' was terminated.
Details:
Read error. (0x70003)
Tag = 0xDF81DA2C74EC501C
Failed to read the snapshot. (0x10C45A)
Tag = 0x14181C22EF45AD40
CRC error (0x100155)
Tag = 0x2AACB7B2AB852AF

Fichier attaché Taille
report.txt 126.25 Ko
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Hello jhun de leon,

Thank you for your post. I will do my best to help you with this issue.

I appreciate the report because it shows no problems with your hard drive. It appears to be an issue with our low-level drivers.

Please check this article and download the SnapApi update 586, reboot your machine and if you are still having issues, please get back to me with this report.

If you need additional help, please let me know.

Thank you.