Your Subscription has expired. Online backup is in recovery mode only

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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My trial subscription has expired. During the trial period I was unable to recover a backup and the support person gave up answering my emails after I sent the log files. I then purchased a help phone call but, since the trial period had expired the only suggestion was to reinstall the trial backup on another PC. I don't have another PC

So, I purchased a one month subscription but continue to get the error "Your Subscription has expired. Online backup is in recovery mode only" when I try and do a backup from the Acronis True Image 2012 program. I can access the backup from the internet.

I don't know where to turn and have little faith in the standard Acronis support team. Is their an Acronis technical person on-line who will work with me to solve this issue? or has another user solved a similar problem?

jeu 26/01/2012 - 17:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bob,

Thank you for your comment and your feedback. We really appreciate it.

I am very sorry to hear about this issue and according to the case, our Engineers are working on this problem. I will send a comment to our Management team with your feedback.

It is difficult to investigate online backup issues in the forum, I am very confident that you will get the issue resolved via our Support team.

Please let me know if you have additional questions.

Thank you.

lun 20/02/2012 - 13:23
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