The last backup failed. Access to the file is denied. True Image 2020, Mac OS 10.

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Contributions: 1
Commentaires: 1

I'm trying to backup my Mac's internal startup drive to to an external usb drive.

I successfully backed up yesterday, but now I get:
"The last backup failed. Access to the file is denied." I'm not sure what file.

I'm using True Image 2020 for Mac, 24.5.22510 on Mac OS 10.15.1

Acronis True Image and com.acronis,trueimagehelper have full disk access.

Console log reads:
2019-12-02T08:36:53:516-05:00 4613049792 I00000000: -----
2019-12-02T08:36:53:516-05:00 4613049792 I00000000: ATI Demon started. Version: 24.5.1.22510.
2019-12-02T08:36:53:519-05:00 4613049792 I013C0006: C4C0FA3B-4938-4AB8-AFC9-1B4CECD864FE
2019-12-02T08:36:53:523-05:00 4613049792 I00640002: Operation Macintosh HD, Macintosh HD - Data, Macintosh HD Data, Preboot, Recovery, VM started by schedule.
2019-12-02T08:36:54:248-05:00 4613049792 I013C0000: Operation: Backup
2019-12-02T08:36:54:249-05:00 4613049792 I0064000B: Priority changed to Low.
2019-12-02T08:36:55:805-05:00 4613049792 E00040014: Error 0x40014: Access to the file is denied.
| trace level: error
| line: 0xaa33a143c434a5fc
| file: /private/bs_hudson/workspace/master/1292/product/home/backup_worker/impl/backup_worker.cpp:174
| function: ReturnCodeToError
| line: 0xaa33a143c434a5fc, /private/bs_hudson/workspace/master/1292/product/home/backup_worker/impl/backup_worker.cpp:174, ReturnCodeToError
| $module: ti_demon_macia64_22510
|
| error 0x40014: Access to the file is denied.
| line: 0xc8d8731ce106f9cc
| file: /private/bs_hudson/workspace/master/1292/product/archive/ver3/adapter/error.cpp:62
| function: ConvertArchive3Error
| line: 0xc8d8731ce106f9cc, /private/bs_hudson/workspace/master/1292/product/archive/ver3/adapter/error.cpp:62, ConvertArchive3Error
| $module: ti_demon_macia64_22510
2019-12-02T08:36:56:745-05:00 4613049792 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738, main
| $module: ti_demon_macia64_22510

mar 03/12/2019 - 02:02
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 1

I changed the permissions on the target backup file to everyone read/write, but the backup still failed:

"The last backup failed. A backup error." Hmmm...

Here's the log. Any ideas? I've just started using Acronis, and this isn't looking good!

2019-12-02T22:13:23:130-05:00 4685921728 I00000000: -----
2019-12-02T22:13:23:130-05:00 4685921728 I00000000: ATI Demon started. Version: 24.5.1.22510.
2019-12-02T22:13:23:134-05:00 4685921728 I013C0006: C4C0FA3B-4938-4AB8-AFC9-1B4CECD864FE
2019-12-02T22:13:23:137-05:00 4685921728 I00640002: Operation Macintosh HD, Macintosh HD - Data, Macintosh HD Data, Preboot, Recovery, VM started by schedule.
2019-12-02T22:13:24:007-05:00 4685921728 I013C0000: Operation: Backup
2019-12-02T22:13:24:008-05:00 4685921728 I0064000B: Priority changed to Low.
2019-12-02T22:26:19:105-05:00 4685921728 E02160015: Error 0x2160015: A backup error.
| trace level: error
| line: 0xa340ffd3416335cf
| file: c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/da_api/backup.cpp:353
| function: Commit
| line: 0xa340ffd3416335cf, c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/da_api/backup.cpp:353, Commit
| $module: disk_backup_macia64_650
|
| error 0x29b0006: Misc error while local file io
| line: 0x8ba4fa0bac28c36e
| file: c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/resizer/archive3/backup_partition.cpp:1563
| function: operator()
| line: 0x8ba4fa0bac28c36e, c:/jenkins_agent/workspace/mod-disk-backup/650/product/core/resizer/archive3/backup_partition.cpp:1563, operator()
| function: file_backup_run
| path: /Volumes/NexStar HX 3/Macintosh HD, Macintosh HD - Data, Macintosh HD Data, Preboot, Recovery, VM.tibx
| $module: disk_backup_macia64_650
2019-12-02T22:26:20:167-05:00 4685921728 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738, main
| $module: ti_demon_macia64_22510
 

mar 03/12/2019 - 11:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 250
Commentaires: 7092

Hello John 

I'd also check the drive for errors with Disk Utility. If the issue still persists, please open a support ticket for investigation. 

mar 10/12/2019 - 08:46
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