Latest True Image backup of Parallels VM failure on MacOS Catalina (10.15.2)

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Here is the log of the failure:
2019-12-27T10:49:08:589-06:00 4679491008 I00000000: -----
2019-12-27T10:49:08:589-06:00 4679491008 I00000000: ATI Demon started. Version: 24.5.1.22510.
2019-12-27T10:49:08:593-06:00 4679491008 I013C0006: 6876862F-DF11-4D45-8D6E-E43ECC6054B4
2019-12-27T10:49:08:596-06:00 4679491008 I00640002: Operation Ed’s MacBook Pro 16 started manually.
2019-12-27T10:49:08:852-06:00 4679491008 I013C0000: Operation: Backup
2019-12-27T10:49:08:854-06:00 4679491008 I013C0000: Backup type: hybrid (disk level)
2019-12-27T10:49:08:855-06:00 4679491008 I013C0000: Destination: /Volumes/Dell Portable Hard Drive/Ed’s MacBook Pro 16.tib
2019-12-27T10:49:08:856-06:00 4679491008 I013C0000: Operation: Consolidation
2019-12-27T10:49:08:856-06:00 4679491008 I0064000B: Priority changed to Low.
2019-12-27T10:49:30:018-06:00 4679491008 I00000000: Parallels Desktop version 15.1.2-47123 installed
2019-12-27T10:49:30:018-06:00 4679491008 I00000000: Backing up using Backup API
2019-12-27T10:49:31:247-06:00 4679491008 I00000000: PD Virtual Machine found: /Users/edb/Parallels/Windows 10.pvm/
2019-12-27T11:02:21:391-06:00 4679491008 E001703EF: Error 0x1703ef: Read error or data content is corrupted.
| trace level: error
| line: 0x3ca3d96ec04cd1f1
| file: /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162
| function: GetNextPosition
| line: 0x3ca3d96ec04cd1f1, /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162, GetNextPosition
| $module: ti_demon_macia64_22510
2019-12-27T11:02:21:482-06:00 4679491008 W001703EF: Error 0x1703ef: Read error or data content is corrupted.
| trace level: warning
| line: 0x3ca3d96ec04cd1f1
| file: /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162
| function: GetNextPosition
| line: 0x3ca3d96ec04cd1f1, /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162, GetNextPosition
| $module: ti_demon_macia64_22510
2019-12-27T11:02:21:541-06:00 4679491008 E001703EF: Error 0x1703ef: Read error or data content is corrupted.
| trace level: error
| line: 0x3ca3d96ec04cd1f1
| file: /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162
| function: GetNextPosition
| line: 0x3ca3d96ec04cd1f1, /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162, GetNextPosition
| $module: ti_demon_macia64_22510
2019-12-27T11:02:22:625-06:00 4679491008 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738, main
| $module: ti_demon_macia64_22510

Fri, 12/27/2019 - 18:34

ven 27/12/2019 - 18:34
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Hello Ed,

thank you for your posting! I'd start with checking that  Acronis True Image.app and com.acronis.trueimagehelper are granted Full disk access as described in https://kb.acronis.com/content/61832  + check the drive for errors with Disk utility (the log shows Error 0x1703ef: Read error or data content is corrupted.) 
Create a new backup after that.

If the issue persists, it's worth opening a support ticket for the more in-depth investigation. To localize the issue, I'd try backing up 1) with PD virtual machine being excluded from the backup 2) to another destination. This will help to understand if the issue is directly related to the PD backup only. 

mar 14/01/2020 - 14:37
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