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All USB Devices has locked.

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Hi,

unfortunately, I blocked access to all USB devices in my PC. Any USB port doesn't work, and I don't have any idea to fix it. I thought about boot any system from USB and change this settings from e.c. registry editor, but I don't know how. Can you help me? 

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Dear Janusz Cebula,
Welcome to Acronis public Forums. Thank you for reaching out.
In order to help you we need to know what product and what version of it are you using exactly?
Have you tried to contact our support?

Hi,

thank you for answer. I can write you exact version of DeviceLock tommorow, but it was DeviceLock used on local machine. I didn't use network policy. 

How I locked all USB ports: I opened DeviceLock Manager Console -> right click on DeviceLock and selected Connect to PC (local) or something similar -> selected Devices - Permissions and on both - USB Port and Removable I set Offline permissions - Denied for all users, all the time and for HID devices too - Keyboard, Mouse etc. 

When operating system starting, 4-5 seconds after switching on, the mouse and keyboard stop working (I think it's the time, when DeviceLock service is starting). 

 

I haven't tried to contact the support yet.

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Dear Janusz Cebula,
Thank you for reaching out. We have forwarded your question to a dedicated support engineer who will review and respond soon.

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Hello Janusz,

I see that one of our engineers has sent the following steps in an email:

As far as I understand, you have problems with DeviceLock service which locks all USB devices.

In order to fix the issue, please install DeviceLock Management Console on some other machine in same network.
Connect with the Management Console to the DeviceLock service on the affected machine:
https://www.acronis.com/en-us/support/documentation/DeviceLock/#page/docs%2F05-DeviceLock-Management-Console.04.6.htm%23ww1062852
and disable the settings which you have configured for the USB ports.
__
Would you let us know if the above steps helped to resolve the issue? You can also reply directly to the email.