backup failed Acronis recovery for MS exchange

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 11
Commentaires: 10

hi all
we have exchange2003 SP1installed on DC I installed Acronis recovery for MS exchange server version 1.0.
backup failed error:Mapi error 649 the information store could not be opened Code:4,133(0x5B1025)
error: unknown Win32 error Code:65,520(0xFFF0)
error:backup task failed reason:member invoke failed Code:917,515(0x5E000B)

could you help me ??
thanks in advance

lun 22/03/2010 - 12:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 24
Commentaires: 3268

Hello Boghos bo!

Thank you for finding time to report about issue, I will be glad to assist you!

Unfortunately here can be several causes, so we need to take a closer look at the issue. Could you please kindly provide us with  the following?

  1. Description of the exact sequence of actions that lead to the issue;
  2. Build number of the application (Help -> About). Was the application installed on a clean machine or on top of another build?
  3. Screenshots of the error messages if there are any or a detailed description of the issue;
  4. The whole Acronis folder from the Microsoft Exchange machine:

    Windows XP, Windows 2000 Server, Windows 2000, Windows Server 2003: C:\Documents and Settings\All Users\Application Data\Acronis\

    Windows Vista, Windows Server 2008: C:\ProgramData\Acronis\

  5. Windows System Information File from the machine where Acronis Recovery for Microsoft Exchange Agent is installed;
  6. Windows Event Logs from the Exchange machine that correspond to the failure. Please do not forget to specify the time when the error occurred or clean up the Event Logs before reproducing the issue:
    • Start-Run - type eventvwr.msc
    • Right-click on System and Application and select 'Clear All Events'
    • Exit Event Viewer and reproduce the issue;
    • Start-Run - type eventvwr.msc
    • Right-click on System and select 'Save log file as..', save as System.evt file
    • Right-click on Application and select 'Save log file as..', save as Application.evt file

Please kindly contact support with the info gathered (I would suggest you to submit a support request). I would also appreciate if you could tell me the case number so that I could speed up the process of resolving the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation and patience.

mar 23/03/2010 - 13:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 11
Commentaires: 10

sorry for late reply I just uninstalled and installed back its worked fine first tasks , I ll send alot messege here :) because I don't have experience on this product before thanks for your help

dim 28/03/2010 - 08:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Contributions: 2
Commentaires: 843

Hello boghos bo,

We are glad that this issue is resolved by reinstallation!

Please do not hesitate to contact us again if you need any assistance.

Best regards,

lun 29/03/2010 - 07:51
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