Windows 7 and Ti 2009 image mounting issue
First off, I wasn't even aware that the forum had moved from Wilders, sad really as I feel like I've lost a good friend. I posted this in another thread but seeing as on one has responded and I really want to get to the bottom of this issue I thought I thought I would start a new thread.
ATi 2009 works fine for me with W7 with the exception that you can't mount an image. Bit of a bummer really as we're now only around 8 weeks from full release for W7 so I will be doing a clean install and I then want to transfer all my data progs and apps over from my Acronis full Vista image. I know you can drag and drop but mounting the image would be a better solution. Anyone got any news if this anomaly will be fixed by W7 release date or if it will ever be fixed at all?
Actually Colin, to correct the record, TI Home version 10 does fully function in the RTM version of Windows 7, including mounting, as it did in the Beta and RC versions. However, to get it to function at all you need to "unblock" it.
TI 10 will install just fine on Win7 RTM but the first time that you start it you will see the following:
If you turn off the Program Compatibility Assistant then the program seems to function just as it did on the Beta and RC versions. I would not recommend doing this, however, without understanding the precise reasons that Microsoft considered TI Home version 10 to be incompatible. I am waiting for clarification from Acronis Support.
Hello Mark,
Thank you for using Acronis Products
Please note that at the moment, the following Acronis products can be installed on Windows 7:
All the future major version upgrades of Acronis products are planned to support Windows 7 operating systems. For more detailed information on the particular editions of the operating system supported please refer to the respective hardware requirements sections of the product user guides.
So we can't investiagte issues of compatibility with oudated Acronis True Image versions.
"Sorry we can't investigate issues of compatibility with outdated Acronis True Image versions"
The year is 2009, the current Acronis version is TI 2009 (which I might add I have paid good money for, again) - Windows 7 will be released in October - yes that's right 2009. How then are you not able to investigate issues with the current version i.e. unable to mount image. That is a totally unacceptable response and as consumers we are totally justified in requesting a fix to remedy this problem.
Faust,
Dmitry is referring to TI 10 which is referenced by K0LO in post #2. Acronis won't state exactly why TI 10 is now being blocked. Personally, I don't see what there is to investigate. Acronis should know if they blacklisted it or if Microsoft did. It would probably only take a few minutes at most to find out.
I also notice that the "Windows 7" posts by Acronis are now stating All the future major version upgrades instead of current products. Acronis had previously stated that there would be another build released for TI 2009, but this statement seems to make it apparent that it will not be an update to support Windows 7.
Faust,
Dmitry is referring to TI 10 which is referenced by K0LO in post #2. Acronis won't state exactly why TI 10 is now being blocked. Personally, I don't see what there is to investigate. Acronis should know if they blacklisted it or if Microsoft did. It would probably only take a few minutes at most to find out.
I also notice that the "Windows 7" posts by Acronis are now stating All the future major version upgrades instead of current products. Acronis had previously stated that there would be another build released for TI 2009, but this statement seems to make it apparent that it will not be an update to support Windows 7.
So yet again Acronis wants its long suffering customers to stump up yet more cash to use W7 instead of providing a simple fix to its current version of TI? I really don't think so, that for me is the thin end of the wedge. From what I've read of the new beta version I don't want it in any event. Online backup may be OK for its U.S. customers but here in the UK Broadband speeds are pathetically slow. Can you imagine how long it would take to do a 100 gig backup on a 2mbps connection with only 448 kbps upload plus we are capped? That's one feature I don't even want to think about.
Faust I think you misunderstand what online backup is in 2010. It is a files and folders backup not a complete disk image.
I know thoughts vary on this, but I still maintain that the version of W7 that ends up in the pretty box for customers may still be different to that available on a restricted basis at the moment.
You're worried your ADSL is slow? I recall Prestel and 5 hour waits for the chat message to appear! 1200/75 baud now that would be slow imaging - come back next year :) .
Why is there an increase in curmudgeonliness on this new board?
What does (& doesn't) work in Acronis True Image 2009 in Windows 7?
Would I be able to transfer my Outlook emails and account settings with Acronis from an old Vista computer to one running Windows 7?
What does (& doesn't) work in Acronis True Image 2009 in Windows 7?
Using W7 RC1 and 2009:9796 the only thing that didn't work properly was image mounting.
Would I be able to transfer my Outlook emails and account settings with Acronis from an old Vista computer to one running Windows 7?
I don't use Outlook, but I would suggest looking at some W7 blogs and see if current users have had any problems with transferring emails and accounts from Vista to W7 as this would be more likely to be a Microsoft pitfall than an Acronis one at this stage.
Would I be able to use Windows Explorer in Windows 7 to retrieve files from an Acronis backup made in a Vista machine?
Would I be able to use Windows Explorer in Windows 7 to retrieve files from an Acronis backup made in a Vista machine?
Yes.
What does (& doesn't) work in Acronis True Image 2009 in Windows 7?
Would I be able to transfer my Outlook emails and account settings with Acronis from an old Vista computer to one running Windows 7?
If you use something like Google Mail, which I do, and setup Outlook for iMap then your emails will still be there when you reinstall Outlook and setup your accounts again
Faust I think you misunderstand what online backup is in 2010. It is a files and folders backup not a complete disk image.
Why is there an increase in curmudgeonliness on this new board?
Being miserable makes me happy.
Even with files and folders I'm looking at almost 60 gig - man born of women hath but a short time to live and all that! There's also the issue of what happens if the company goes bust, i.e. who owns the data and how do you get it back. No, give me backups I have complete control over and access to.
Being miserable makes me happy.
Me too, but Australians blame it on me being British.
Even with files and folders I'm looking at almost 60 gig -
Well you'd be out of luck anyhow as the maximum storage is 50GB :)
Personally I'm unlikely to use it, apart from some documents that are important but not personal, and would be useful in off site storage. Or if I'm travelling and want to access some documents, though that would be a bit of a long shot.
I'm having the same problem - unable to mount after I complete the backup ( I've had no problems running the backups - just with the mounting ).
SO - excuse my ignorance here - but since the backup can't be mounted or assigned a drive letter - does that mean that the restore option in case of a disaster would fail to. I'm just now starting to use Acronis again after not using it for many months.
I'm running ATI 2009 with Win 7 - Home Premium !
Any advice or help would be great.
( NOTE: I did use the suggestions posted by ATI with the exception of unplugging my card reader - I'm not gonna do that - if I have to open the case and unplug the reader just to have ATI do what it's supposed to do - I'll probably look at other programs )
since the backup can't be mounted or assigned a drive letter - does that mean that the restore option in case of a disaster would fail to.
No, restoring is a different kettle of fish, and uses a different part of TI.
What you do need to check though, is that the TI Rescue CD is able to see all your drives, keyboard, mouse etc.
If it does then, a restore is 99% likely, the only way you can increase that to 99.98% is by performing an actual restore.
since the backup can't be mounted or assigned a drive letter - does that mean that the restore option in case of a disaster would fail to.No, restoring is a different kettle of fish, and uses a different part of TI.
What you do need to check though, is that the TI Rescue CD is able to see all your drives, keyboard, mouse etc.
If it does then, a restore is 99% likely, the only way you can increase that to 99.98% is by performing an actual restore.
That's good to know -- thanks Colin - I made a TI Rescue CD - I'll boot it up and see if TI can see the drives -- that's reassuring.
Just wondering - what is the point and concern then if the backup won't mount - ???
Thanks in advance - Tom
You don't need to mount the image - it's simply another whistle and bell. I have bitten the bullet and done a restore with TI 2009 for my W7 install and can report 100% success - good old Acronis.
You don't need to mount the image - it's simply another whistle and bell. I have bitten the bullet and done a restore with TI 2009 for my W7 install and can report 100% success - good old Acronis.
Thanks again Collin - that's exactly what I was hoping to hear. Not sure if I'm brave enough right now to try and do what you've done - I have Win 7 installed with all my programs and files. It's running so sweet, I'd hate to go through all this again, UNLESS I really had to. I'll make sure and verify it finds the drives, and maybe just restore a small backup of something I've duplicated to just make it's working as advertised. I'm hoping that with Win 7 - those days of crashes for no reason are over. So far, Windows 7 seems to the best so far - I'm really happy with this OS so far.
Regards - Tom
You don't need to mount the image - it's simply another whistle and bell. I have bitten the bullet and done a restore with TI 2009 for my W7 install and can report 100% success - good old Acronis.Thanks again Collin - that's exactly what I was hoping to hear. Not sure if I'm brave enough right now to try and do what you've done - I have Win 7 installed with all my programs and files. It's running so sweet, I'd hate to go through all this again, UNLESS I really had to. I'll make sure and verify it finds the drives, and maybe just restore a small backup of something I've duplicated to just make it's working as advertised. I'm hoping that with Win 7 - those days of crashes for no reason are over. So far, Windows 7 seems to the best so far - I'm really happy with this OS so far.
Regards - Tom
I would agree in some respects Tom (Faust by the way not Colin). I too have only just finished fine tuning my W7 install putting everything where I want it and re-installing all my progs etc. took me best part of a week. However, there really is no point in having insurance i.e. backup software unless you know it will work. I wouldn't go near just restoring the odd file or two as that is just where Acornis tends to fall over. Full image backups is what it does the best so your really need to take a deep breath and go for it. I think I re-installed my Vista image around 5 times in twelve months for one reason or another and it always worked. I always re-install from within Windows, I don't go near the rescue CD.
You don't need to mount the image - it's simply another whistle and bell. I have bitten the bullet and done a restore with TI 2009 for my W7 install and can report 100% success - good old Acronis.Thanks again Collin - that's exactly what I was hoping to hear. Not sure if I'm brave enough right now to try and do what you've done - I have Win 7 installed with all my programs and files. It's running so sweet, I'd hate to go through all this again, UNLESS I really had to. I'll make sure and verify it finds the drives, and maybe just restore a small backup of something I've duplicated to just make it's working as advertised. I'm hoping that with Win 7 - those days of crashes for no reason are over. So far, Windows 7 seems to the best so far - I'm really happy with this OS so far.
Regards - Tom
I would agree in some respects Tom (Faust by the way not Colin). I too have only just finished fine tuning my W7 install putting everything where I want it and re-installing all my progs etc. took me best part of a week. However, there really is no point in having insurance i.e. backup software unless you know it will work. I wouldn't go near just restoring the odd file or two as that is just where Acornis tends to fall over. Full image backups is what it does the best so your really need to take a deep breath and go for it. I think I re-installed my Vista image around 5 times in twelve months for one reason or another and it always worked. I always re-install from within Windows, I don't go near the rescue CD.
Thanks again Faust - that makes sense, but if you have a complete crash and loose your operating system - I guess the only option would be to boot from the rescue disk. Windows 7 is great - the only issue I had was a nag screen popping up in Photoshop CS2 making me re-register every time I ran PS - I found how to get rid of that - and I'm in like flint. I got the Home Premium for $49 and could have gotten 3 copies - I wish I had gotten 3 instead of one. Now, my wife and son both want Win 7, so it'll cost me more now.
Honestly with Windows 7 - I just really don't think crashing is going to be an issue much anymore - of course hard drives die and having the backups for that is worth the price of admission. I will take a deep breath and give what you have done a try.
Take care and thanks again - Tom
Please can you clarify for me? I have win 7 64 bit adn TI 2010. I have created a boot disk ( haven't tried it out yet though! ). I cannot mount an image although retrieving individual files and folders is beautifully easy. If I have a disaster and have to use the boot disk to restore, will TI be able to find the images and restore them? Thanks Iris
Please can you clarify for me? I have win 7 64 bit adn TI 2010. I have created a boot disk ( haven't tried it out yet though! ). I cannot mount an image although retrieving individual files and folders is beautifully easy. If I have a disaster and have to use the boot disk to restore, will TI be able to find the images and restore them? Thanks Iris
Absolutely - different principle involved in back up and restore. I have tried a restore from TI2009 and it worked without issue. However, I always restore from within Windows, I never use the boot disk. Give it a try, you need to make sure it works in any event.
Please can you clarify for me? I have win 7 64 bit adn TI 2010. I have created a boot disk ( haven't tried it out yet though! ). I cannot mount an image although retrieving individual files and folders is beautifully easy. If I have a disaster and have to use the boot disk to restore, will TI be able to find the images and restore them? Thanks Iris
Absolutely - different principle involved in back up and restore. I have tried a restore from TI2009 and it worked without issue. However, I always restore from within Windows, I never use the boot disk. Give it a try, you need to make sure it works in any event.
Somehow I feel it would be better if one were trying to restore from outside windows. I have used the boot disk in the past and it was great. On a different tack, it looks as though there are multiple issues with Acronis at present -both with the working of 2010 and the availability of support. I hope I don't have any problems that need support! Will try the boot disk as soon as I have found the boot order in my new MSI motherboard bios. Haven't had time to explore it yet!
I have found the opposite - I have found the boot disk somewhat hit and miss - the Linux drivers for one can cause issues - example, I have just made a new boot disk for the latest build of Disk Director 10 - Acronis recommend the boot disk as this latest build has no support for Windows 7, in fact you can't even install it. However, when I loaded the boot disk what did I find - no mouse and keyboard operation as no support for USB in the Linux drivers, how I laughed at that one. Another option which I use is a VistaPE or WinPE disk, this also works well. I have lost count of the number of restores I have done from within Windows and they have always gone without incident.
thanks - it looks like Acronis have gone off the rails a bit. The new products seem to be creating an enormous amount of issues and support are probably going under as a result:-(
For those with version 10, image mounting works perfectly in Windows 7. I've posted a workaround to the compatibility issue here.