True Image Home Upgrade from 9

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Hello. I purchased Ver 9.0 Build 3.666 and discovered the bug in it when attempting to restore files and folders to a specified place.

I had numerous email conversations with support here as well as on another forum (I cannot remember the name, but can find it if need be)

I soon realised that to sort out the issue was going to take some effort on my part and a whole lot of time, which I didn't have.

What is the current version for Home? I see that V 10 is on your webpage, but if I look into email advertising received, I was informed about V11 in October 2007.

Is there an upgrade path from V9 B3.666, which has never worked properly? Is the bug mentioned about sorted out in the latest version?

Thanks.

Ven, 11/06/2009 - 11:11
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The current TI Home version is 2010 (ver. 13). I think what you saw on the website may have been the Backup & Recovery 10 Corporate version.

I don't know if the bug has been fixed as I mainly use TI for imaging and not file & folder type backups. However, Acronis Support posted in the old thread that it was fixed in TI 10, though others posted that the problem came back. Personally, I wouldn't restore to NTFS from Linux. Instead, I would Explore or Mount the image and copy out what I wanted.

I assume you could upgrade to TI 2010 from TI 9, but I haven't tried my keys to see if it accepts it or not.

Gio, 11/12/2009 - 07:01
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Thanks Mudcrab. I don't really want to try anything without comment from Acronis. Backup software is critical and (obviously) a person wants to know that a backup is going to work if used to restore.

The bug that I ran into (having purchased 9) was that as long as you do a complete restore, you're fine. But if you go into a backup and retrieve certain files from it, you are left with a folder that is undeletable, unless you run Linux and delete it from there, which is really annoying.

Come on Acronis... how long does it take you to respond???

Ven, 11/13/2009 - 05:59
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Beginner
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I think that Macrium Software is the way to go with a 'company' that cant be bothered to look after existing clients.

Thanks Acronis. I wish I could say that it was nice knowing you, but I will say that I am your ex-customer.

Mar, 11/17/2009 - 06:23