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destination disk "not initialized"

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1. cannot connect to customer service, tried 3 times.

my problem
2. trying to clone to a larger drive, XP Pro. source 80mb Toshiba(30% free), destination 160 MB Toshiba. Repeated trys begin, then message "not initialized" for destination disk. How do I fix?

3. Must I be online to clone? TNX

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If you are not using bootable media to do the clone, I would suggest you try that and then post your results here.