WOL doesn't work (were you expecting that it does?) with Group Server task

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Group server scheduled task cannot wake other workstations on TI Echo Workstation Group Server 9.5.8353 although WOL option is checked. No problem waking the workstations from the same machine with other WOL utility (if i had to bet who screwed, I'd always bet on Acronis). I see that added backup machines beside there MAC address can have WOL proxy, port and password selected. Which software is that? Is that WOL proxy from Snap Deploy 3.0 or there is some other WOL proxy soft for windows? It seems that my best option is running the external program as a pre start script in scheduled task but this seems lame as there should be WOL functionality as advertised.

I am adressing this question to other fellow users and not to Acronis support.
I DON'T WANT TO HEAR YOUR CANNED ROBOTIC COPY-PASTE ANSWERS FROM THE MANUAL.

I will never buy your product again I will always talk others out of doing so beacuse I've lost hours and hours of my time troubleshooting every possible advanced option that you shamelessly advertise and which doesn't work because it isn't tested properly. I hope some day your company goes bust because of your greed.

Lun, 11/02/2009 - 18:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
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Commenti: 942

Hello Toni,

I will do everything possible in order to resolve the issue you experience.

First of all please make sure that Wake On LAN is enabled both on the computers that you intend to back up and the Acronis Group Server as described in user guide chapter 6.3.13 Wake On LAN

In some cases, you may notice that WoL does not work on a large number of computers at the same time, but it works on a small group at a time. This could mean that a switch or a hub is programmed to block the magic packet in case it detects too much traffic. Back up small groups of computers at a time.

If the issue persists, capture the network packet to send it Acronis Customer Central along with your support request:

Capturing the network packet

The network packet can be captured and identified by the free software called Ethereal.

  1. Download Ethereal, which is open source software, from the following location available for various platforms:
  2. Install the software on the machine that needs to be woken up over the network. Start Ethereal. Here is a picture of the main window:

  3. Run the Ethereal Network Analyzer
  4. Select Capture ->Interfaces
  5. Run Acronis Management Console and try to back up the machine where the Acronis Agent is installed. The network traffic will appear on the main window:

  6. Stop the capture. Click File -> Save as -> Save the file with a .cap or .pcap extension.
  7. Send the saved file to Acronis Customer Central along with your support request and a reference to this article.

Let me if you need further assistance.

Thank you.

Lun, 11/23/2009 - 06:57
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