usb drives are never detected
Running TI Home 2009 on Win XP, I backup entire bootable C drive to an attached (but removeable) 500G hard drive connected by USB interface. Works great. When I go to restore the system however, I startup from the TI bootable CD, but then TI program will never show the attached USB drive (which has my backup images).
Only way I can restore is to remove the hard drive from the usb "enclosure", and connect the hard drive directly to the system by either IDE or SATA.
Why doesn't the TI bootable CD program recognize connected USB drives?? The literature clearly says USB drives are supported (?!)
Thanks for good info! That was quick. It is a little irksome that there is no "free" tech support from Acronis, but I guess the times they are a-changin'.
Is there a list, somewhere, of usb drive enclosures that ARE supported by the TI Home 2009 boot CD program? Those enclosure are so cheap now that I would gladly just buy another one for the convenience it would provide. I got like 4 or 5 of them already. The main enclosures that I use are Venus DS5 and Thermaltake Blacx. Neither one is compatible with TI Home 2009 boot CD.
Alternately, is there a way to ADD driver files to the TI boot CD? Seems like this would be possible if one were an experienced Linux geek (which I unfortunately am not).
boblee:
Check on the Acronis web site under your registered products to see if Acronis has released an updated Bootable ISO image for the TI 2009 recovery environment. If they have updated the bootable media, then it may contain updated drivers for USB chipsets.
I do not know of any list of supported hardware. The recovery environment is Linux-based and as you probably know, driver support on Linux lags behind driver support on Windows. And unfortunately, there is no way to add drivers to the TI recovery environment.
If you have the inclination, you should consider building a Windows PE-based recovery environment where the driver support is much better. This may require a lot of work initially, but it is well worth it. Consider BartPE or MustangPE. You can find articles about BartPE on the Acronis Knowledge Base. MustangPE is newer and contains the rich driver complement of Windows Vista. Both environments allow you to add drivers for newer hardware. A PE-based recovery environment is the best way to restore using TI, and once you try it you will never look back.
Thanks for the useful info... I will need to investigate Windows PE further, but it is good to know there is a known path to success.
I wonder if enabling Legacy USB Support in the computer's BIOS would all the ATI recovery CD to see the external USB drive. Hmm...In a bit I will try both settings for Legacy USB Support and see what happens.