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Drives shown twice and system drive cannot be imaged

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I have installed licenced copies of TI 2013 on my laptop and "PC" (an Intel iMac), which are both Mac machines with Windows running in Bootcamp. No problems with the laptop (or with previous versions of TI on my PC), however each drive is shown twice on the PC, some as shown as Dynamic Disk in red, and I cannot select my Bootcamp drive for imaging.
Other imaging software (Macrium and Paragon) show the drives correctly and image properly.
I have uninstalled TI 2013 and used the cleanup tool, but after re-installation the problem persists, making the software unusable.
I have two partitioned external drives attached.
Your advice would be greatly appreciated.

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Acronis True Image doesn't officially support your situation:

http://forum.acronis.com/forum/36231

Thank you for your reply. The frustrating thing is that I have successfully used ATI 2011 and 2012 on my bootcamp partition, and am currently using TI 2013 on my laptop bootcamp partition. The setup is exactly the same on both machines, so I am puzzled about why this odd problem has occurred.
Another question- how long does it take for newly registered products to show up in our profiles- I registered both copies some days ago, and no sign of them, even though when I re-enter the serial numbers the site acknowledges that they are registered.
There is still no link for online emailed support for 2013.............

Dianne,

TI 2013 is listed towards the bottom of the version selection box because it doesn't have the word Acronis in front of it under support or did you mean actually appearing in your account?