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[RESOLVED] Windows 8 install issues TI2013 (upgrade key) - Solve

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During Windows8 Pro upgrade the pre-install advisor recommends uninstalling TI2012, it will not proceed until it's removed. On removal it proceeds. With Windows8 Pro installed I'm now unable to use my TI2013 upgrade keys and of course TI2012 will not install so that I can upgrade to 2013 following install.

HELP

Mark

Issue resolved here.

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Mark,

The upgrade key needs to be for True Image 2013 by Acronis. Did you perhaps purchase an upgrade for the Plus Pack instead?
If you are sure your have purchased the True Image 2013 by Acronis main program upgrade, you should contact Acronis support and have them verify you have a working serial number for the 2013 upgrade.
The process I mentioned in my earlier post does work if the serial numbers are valid.

Acronis support: http://www.acronis.com/support/contact-us.html

I have also flagged this topic for Acronis forum personnel to review.

James

Hello Mark and James,

Thank you for your comments and your kind help James.

Mark, could you please send me a private message with the name of the installation file, the serial numbers you are using and a screenshot of the error or anything else that prevents you from installing. This will allow us to address this issue faster.

Please let me know if you have additional questions.

Thank you.

James- believe the 2013 upgrade keys I have are correct, I had gotten 3 of them.
I sent Anton a private message but am running ATIH2013_5551_en-US.exe 231,543 KB which I downloaded 12/26/2012 and having the issues.

Perhaps I should just continue on Evaluation mode and attempt to resolve keys issue post install.

Mark

Found that the key's need to be copy-pasted into the fields, I had tried keying them in.
The program (in my case) did notice that it couldn't find 2012 and prompted for the 2012 key, I supplied that (with Cut-Paste) and install is working.
Should have know better when the manually entered key wasn't accepted, to try Copy-Paste
Thanks for the Help-

Mark