Acronis 11 Issues / Questions

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Hello,

Currently I'm running Acronis 11 B&R Advanced Server - Virtual Edition on a Win 2008 R2 Box X64 that is set as our central management server-- Build # 17318. Here are the following issues we've been having:

A) Cannot re-install agents on machines? How can I do this? Do I have to revoke a license from a machine first?

B) Backups initiated from the Central Management machine seem to never display any progress bars. I.E: I'll set any type of backup to a centralized vault, and the percentage completion or duration of time will remain at NULL. However, emails will be sent upon fails/success. Is this resolved on the latest build?

C) I experienced a VSS Error with one of my other servers to be backed up. Looks like DISK 1 being partition C: wasn't too happy about ANY VSS service running within it's area. I've tried whats listed in the KB's provided--Restarting agent services/VSS service and choosing a different VSS provider(Acronis)

I would appreciate any feedback / resolutions to the above issues.

Thanks,

Matthew.

Gio, 03/14/2013 - 19:48
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Hello Matthew Garber,

Thank you for posting this question in our forum. I am happy to assist you. 

To answer your points:

A) You have not to revoce license keys when re-installing agents. Simple start the installation on this machines and choose repair or modify if you want only to add some components.

B) The latest build is 11.0.17440 and does contain the latest updates for this version. When you are logged into your account, you can see the list of changes. How to download the latest build, you can find in this article from our knowledge base.

C) I suggest using the Microsoft VSS instead of the Acronis VSS provider.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Mar, 03/19/2013 - 10:35
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