True Image 2009 crash with MS C++ runtime

Message is that Acronis True Image has stopped working. The problem details are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 12.0.0.9611
Application Timestamp: 48ea853d
Fault Module Name: TrueImage.exe
Fault Module Version: 12.0.0.9611
Fault Module Timestamp: 48ea853d
Exception Code: c0000005
Exception Offset: 00207983
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081
Additional Information 1: e93f
Additional Information 2: f398687aff2da3c8b3605067e2022f3d
Additional Information 3: 621e
Additional Information 4: 7041c44c887c6ed2e64f073e52ef8323

At times I have seen that the faulting module is snapapi.dll

Can you help please

TedM