Backup consolidation gets confused about backup names

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It seems that when backups get consolidated, only the filenames get updated appropriately, not the actual names of the backups that True Image refers to. This can be easily seen when trying to manually consolidate backups.

Here are the steps to reproduce:

Create a new File Backup called 'Test'.
Configure it to be Incremental.
Configure it to automatically consolidate when number of backup versions exceeds 3.
Manually run the backup 4 times.

After the first 3 runs, you will have the following files:

Test_full_b1_s1_v1.tib
Test_inc_b1_s2_v1.tib
Test_inc_b1_s3_v1.tib

When the 4th backup runs, True Image will temporarily create a file called 'Test_inc_b1_s4_v1.tib', then merge the oldest version with the second oldest version, and then rename all of the files appropriately. The logs confirm this. All good.

So after the 4 backups have been run, you're left with the 3 files you expect:

Test_full_b1_s1_v1.tib
Test_inc_b1_s2_v1.tib
Test_inc_b1_s3_v1.tib

So far so good.

However, if you then right-click on the backup in True Image, and choose 'More -> Consolidate versions', this is what you will see:

Clearly, True Image is getting confused because the names of the backups no longer match the file names.

Now, manually run the backup two more times. Now that a total of 6 backups have been run, you're still left with the 3 files you expect:

Test_full_b1_s1_v1.tib
Test_inc_b1_s2_v1.tib
Test_inc_b1_s3_v1.tib

Now if you right-click on the backup in True Image, and choose 'More -> Consolidate versions', this is what you will see:

Clearly, the confusion about file names has become even worse, now that the automatic renaming has cycled through all of the file names when the backups ran. Now, the consolidation dialog thinks they're all named the same.

Allegato Dimensione
consolidate_2.png 13.53 KB
consolidate_1.png 13.78 KB
Mer, 04/10/2013 - 11:37
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GrindAx, One workaround for your problem would be to cease to use consolidsation and instead, use the automatic cleanup feature. A new task pointing to a new empty storage folder would be needed. Here are two examples from my link #2 below.

Figure 11-Inc: Example of custom/incremental backup method settings
If using incremental type backups (which is full +?Inc), the 11-Inc is my recommended method. Change the 6 or 4 to fit your needs.

Allow space for 1 more full than your selected number (4) as TI will NOT delete the oldest full or chain until its replacement has been created.
Also understand the limitations/risk factor of incremental backups. If one inc backups gets corrupt, all newer inc are worthless so avoid excessive number of incremental backups. Always maintain a full backup set which are current This explains why my keeping a reasonable number of x "recent version chains" can be important. Keeping a high number of incremental is a high risk factor to your backups and should be avoided. For a better understanding of the differences between Inc and Dif as it relates to the safety factor, review this link. http://forum.acronis.com/forum/38799#comment-122496

Mer, 04/10/2013 - 14:04
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks GroverH, I do have a good understanding of how all the different types of backup work, as well as the pros and cons of each approach.

I'm hoping for this bug to be escalated to the Acronis development team so that it can be fixed.

The summary of the bug is: whenever Acronis True Image consolidates files, it knows to change the file names appropriately, but it doesn't update the backup names within those files. And the result is that when you try to do things later with those files, like restore or consolidate, then the wrong backup names are shown.

Mer, 04/10/2013 - 14:08
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How can we be sure that the development team have visibility of this important issue so that this bug gets fixed?

Gio, 04/11/2013 - 20:49
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As MVP's, we can post in a private section that is visited by the forum moderators.

Grover has already flagged your post for the moderator(s), but I would suggest that you also contact support directly.

You can also send feedback to the following locations:

http://www.acronis.com/support/feedback.html
and
mailto:Managers@acronis.com

James

Gio, 04/11/2013 - 21:12
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks James, that is very much appreciated.

Will you have any visibility of them picking it up and adding it to the known issues being worked on, i.e. is there any way we can find out whether it's been acknowledged?

Also, I think Colin might have already done the same with some of the other issues I raised, but is it possible for you to see whether these reports are already in that private section?:

http://forum.acronis.com/forum/41252
http://forum.acronis.com/forum/41231
http://forum.acronis.com/forum/41271
http://forum.acronis.com/forum/41232
http://forum.acronis.com/forum/41291

Many thanks.

Gio, 04/11/2013 - 21:19
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I flagged all of the posts you have listed to be sure some additional attention is drawn to them.

Since this is a user to user forum, the moderators (Acronis personnel) are primarily responsible for keeping the forum organized, and clean of inappropriate posts.

Acronis personnel do sometimes visit the forums and occasionally offer information to end users here on the boards.

I have suggested in the past that Acronis set up a way for users to log software problems / usability issues directly with the support and development teams without going through the paid support process just to report an issue.

At this time, the MVP forum volunteers do not have any more access to any list of issues being looked at or under consideration by either support or the development team then do any other users on the forum.

Acronis support is still the primary way to report / get resolution to any issues (along with the two options I listed in my above post).

Your posts do offer a good deal of documentation of the issues you are having. These will be very valuable to Acronis support / development to allow duplication of the issues on their side if they choose to use the forum posting to their advantage.

James

Gio, 04/11/2013 - 23:17
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Understood, thanks James. I appreciate your advice and assistance.

I too hope that Acronis will actually use the forum to their advantage rather than leave users feeling like no-one from the company is even paying any attention to it.

I find that True Image has so much potential, if only everything worked as it should. When trying out lots of different options within the program, and clicking through various combinations of settings, etc., I just seem to find more and more examples of things which just don't work. Each time it's like opening a can of worms, and I think that before spending much more of my time trying to log issues, I'll keep an eye on future patches to see whether bug reports are being actively taken onboard and whether things are actually improving.

Just today I've been trying out changing options on existing backups. Changing from automatic cleanup to automatic consolidation and vice versa gets the program into a very confused state and further backups resume from random and unexpected points in the existing backup set. The file naming convention then gets totally messed up as well. Non-current version chains can then no longer be manipulated, restored, or verified anymore. And on and on. One thing after another. Before that I was discovering that when choosing files to back up, if you include the 'Users' directory on the system drive, the backup size estimation will keep going forever. And when you try to restore from a file backup, if you choose a top-level folder representing the entire backup, the estimation will keep running forever as well. And then later on I discovered that even if you try to verify a particular chain within a backup set, True Image will tell you that its verifying all backup versions. But it actually only tries to verify the latest chain, and ignores all others. These are just some examples. Hopefully over time these things will be fixed. But in the back of my mind I'm thinking: this is not exactly a new backup program -- it's been in development for several years already.

Gio, 04/11/2013 - 23:45