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error occurred while creating file

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I use "Acronis True Image Home 2011" to make a backup from the harddisk and burn it on a CD.
The CD should be bootable.
I use the standard options from Acronis.

When I start the backup, after a short time an error occurred and the CD comes out of the drive.
The message is "error occurred while creating file" .

Does anybody know this problem.

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Hello Andreas,

Welcome to the forum and thank you for posting. I will do my best to assist you with this issue.

Something caused the backup operation to fail but it is not clear why. There can be many reasons, errors on the hard drive, issue with the CD or the CD burner. Would it be possible to try additional steps to localize the issue? Using a CD/RW media would be ideal so that you do not waste disks.

1. Create a backup to the CD without the option - Make the media bootable.

2. Using Acronis True Image 2011 Home bootable media, please try creating a backup and save it to the CD, after the Acronis Bootable media loads, it is placed in the RAM and it is safe to take it out, so that you can insert your blank CD in case you have 1 drive.

3. Try disabling any third-party burning applications and try creating a backup also.

4. I am not sure what OS you are running, please disable UAC and try one more time please.

After that, please collect these reports and contact our Support team so that we can continue our investigation of this issue:

1. AcronisInfo report.

2. CDRecord logs.

Please let me know if you have additional questions.

Thank you.

Hello

Sorry that I forgot to say that we have Windows XP as operating system.

1. I tried to do the backup without the "bootable Option" and had the same problem, but is important for me, that I have bootable backup
2. I need everything on one CD/DVD. So that is no option for me.
3. We don't have a third-party burning application on our PC.
4. UAC you have since Vista, but I use XP.

I create a CDRecord log
Process terminated with status 4294967295
> C:\Program Files\Common Files\Acronis\CDRecord\cdrecord2.exe dev=0,1,0 -toc
Cdrecord-Clone 2.01-acronis (i686-pc-mingw32) Copyright (C) 1995-2004 Jörg Schilling
NOTE: this version of cdrecord is an inofficial (modified) release of cdrecord
and thus may have bugs that are not present in the original version.
Please send bug reports and support requests to Acronis .
The original author should not be bothered with problems of this version.

Using libscg version 'schily-0.8'.
Device type : Removable CD-ROM
Version : 0
Response Format: 3
Capabilities :
Vendor_info : 'TEAC '
Identifikation : 'DV-W28SS-R '
Revision : '1.0A'
Device seems to be: Generic mmc2 DVD-R/DVD-RW.
Using generic SCSI-3/mmc CD-R/CD-RW driver (mmc_cdr).
Driver flags : MMC-3 SWABAUDIO BURNFREE FORCESPEED
Supported modes: TAO PACKET SAO SAO/R96P SAO/R96R RAW/R16 RAW/R96P RAW/R96R
scsidev: '0,1,0'
scsibus: 0 target: 1 lun: 0
cdrecord: Warning: using inofficial libscg transport code version (acronis-$Revision: 1.9 $ '@(#)$Id: cdrecord-aspi.patch,v 1.9 2004/09/10 11:11:43 yuri Exp $').
cdrecord: Cannot load media with this drive!
cdrecord: Try to load media by hand.
cdrecord: Cannot load media with caddy drive!
cdrecord: Try to load media by hand.
cdrecord: Cannot load media.

Process terminated with status 4294967295
> C:\Program Files\Common Files\Acronis\CDRecord\cdrecord2.exe dev=0,1,0 -atip
Cdrecord-Clone 2.01-acronis (i686-pc-mingw32) Copyright (C) 1995-2004 Jörg Schilling
NOTE: this version of cdrecord is an inofficial (modified) release of cdrecord
and thus may have bugs that are not present in the original version.
Please send bug reports and support requests to Acronis .
The original author should not be bothered with problems of this version.

Using libscg version 'schily-0.8'.
Device type : Removable CD-ROM
Version : 0
Response Format: 3
Capabilities :
Vendor_info : 'TEAC '
Identifikation : 'DV-W28SS-R '
Revision : '1.0A'
Device seems to be: Generic mmc2 DVD-R/DVD-RW.
Using generic SCSI-3/mmc CD/DVD driver (checks media) (mmc_cd_dvd).
Driver flags : MMC-3 SWABAUDIO BURNFREE FORCESPEED
Supported modes: TAO PACKET SAO SAO/R96P SAO/R96R RAW/R16 RAW/R96P RAW/R96R
scsidev: '0,1,0'
scsibus: 0 target: 1 lun: 0
cdrecord: Warning: using inofficial libscg transport code version (acronis-$Revision: 1.9 $ '@(#)$Id: cdrecord-aspi.patch,v 1.9 2004/09/10 11:11:43 yuri Exp $').
cdrecord: Found DVD media but DVD-R/DVD-RW support code is missing.
cdrecord: This version of cdrecord does not include DVD-R/DVD-RW support code.

Maybe you have a solution with this informations
Thanks in advance

Andreas,
While you are waiting for a response by support, check at the Teac site and see if they have either a new "firmware " update or a driver update for your DVD device.

Double check your manual as it may give you a specific link to the updated drivers. Doing a search on google is hard to tell the free from the paid.

Upgraded from 11 which worked fine) to ATI 2013. 2013 would launch but then peg CPU usage and eventually go to "Not Respondding" - and then crash.
I watched what was happening using Process Explorer - "cdrecord2.exe" was going crazy using up cpu cyles, terminating, and then restarting.
I located it, renamed it to _cdrecord2.exe and all is well. It isn't even Acronis software - but some freeware they grabbed and integrated. You can STILL write CDs (like the boot media) without it, but it will write to an iso image file instead - then use a program like the free ImageBurn to burn the iso to a CD.