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Failed to read from sector error

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Hi

I am getting the following errors when doing a backup:

Failed to read from sector '-387,927,553' of hard disk '1'. Try to repeat the operation. If this error persists, check the disk using check disk utility and create a backup of this disk.
Failed to read the snapshot manager drive. (0x100107). Unknown status. (0x9). incorrect function (0xFFF1).

I have run chkdsk and installed the latest version of TI 2013. I have found reference to this problem with other versions of TI but not 2013.

Any help would be appreciated

JB

I should note that disk 1 is a RAID 0 hardware array.

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Have you tried a repair install of 2013 build 6514 from the downloadable installation file?

You may also want to take a look at removing 2013, and running the 2013 cleanup utility (to get to a clean starting point), and the doing a fresh install of 2013 again. The cleanup utility can be found here: http://kb.acronis.com/content/34876.

These errors may be caused by a problem with the SnapAPI disk filter drivers not being installed correctly, or not being compatible with your RAID hardware.

If removing /cleaning up, and reinstalling do not work for you, I would suggest you open a support ticket with Acronis Customer support here: http://www.acronis.com/support/contact-us.html