Acronis True Image Service has encountered a problem and needs to close.

Thread needs solution
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Regular Poster
Messaggi: 31
Commenti: 192

I did a search for this error before I posted this, and I only found one post from about 2 years ago.

The error I get pops up every few minutes 'Acronis True Image Service has encountered a problem and needs to close'.

This happens during an Online Backup, every time, doesn't matter if I use ATIH 2012 or the stand alone Online Backup app..

Update:
Issue 1: Acronis True Image Service has encountered a problem and needs to close. (As stated above)

Issue 2: Email notifications are being sent out when they are not supposed to. Example - with the following setup, an email gets sent out:Sent on Success is OFF, Send on Failure is ON, Send for user interaction is ON OR OFF, and Add Full log to notification is ON. With that, on a successful backup, I get an email.

Issue 3: If I run an online backup manually, the window that pops up says it's completed successfully, but there is a red/orange bar that said last backup failed and to view the log. When looking at the log, it says nothing about a failed backup.

Sab, 06/30/2012 - 22:57
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

I, too am having a similar problem to issue #1. During various stages of opening Acronis True Image 2010, or in the first stages of a disk backup, I receive the error: Acronis True Image Service has encountered a problem and needs to close. I have just updated the software with the latest build (7,160). I am running Windows XP SP3. I have just purchased and installed a WD external harddrive to use as a second back up drive. I have used this Acronis installation on many backups without a hitch but cannot get past this error message. Does anyone out there have some advice???

Dom, 09/09/2012 - 19:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 31
Commenti: 1272

Hello Whooaahh, Hello Daslave,

Thank you for using Acronis software.

@ Whooaahh: You are able to contact our Acronis support. I recommend to do this in order to solve your issues. Find more information about in our Customer Handbook.

@ Daslave: I suggest to uninstall and install your product to ensure, that you did not run into an problem caused by upgrading to latest build.

Please let me know if you have additional questions.

Thank you.

Mar, 09/11/2012 - 08:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 0
Commenti: 1

Gentlemen:

The issue:
When I try to start Try & Decide, I get the error message: "Acronis True Image has encountered a problem and needs to close"

AppName: trueimagetools.exe
AppVer: 16.0.0.6514
ModName: msvcr80.dll
ModVer: 8.0.50727.6195
Offset: 000046b4

True Image 2013 by Acronis
Build 6514

Computer:
Brand: Dell
Model Dimension D E510
Microsoft Windows XP
Media Center Edition
Version 2002
Service Pack 3

Lun, 05/27/2013 - 19:57