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True Image 2013 Build 6514 not found Toshiba Disk on c870

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Hi,

I bought laptop => toshiba satellite c870-1GD (i5 3230m - HDD 500Go 5400rpm - W8 64)

I would like to create a backup but ATI not found the toshiba system disk.
Only my external WD disk on usb 3.0.

I desactived Secure Boot.
The disk in bios is in SATA/AHCi not compatible mode.
Because W8 doesn't restart.

If you have an idea, I take ?

Thanks
Steph

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Stephen,

Download the recovery ISO available in your Acronis account and burn that to a CD. It will state that it is build 6514, but it is actually build 6528 which might solve your problem.

Note, this is only for the recovery CD, until Acronis update the Windows installation rebooting to the recovery environment when in Windows will still be a problem on your machine.