If you get ANY type of error message during ATI first install or upgrade install...

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Hi everyone,

This is a "heads up" about what to do if you get any type of error message while installing ATI or doing an upgrade installation. This happened to me a few nights back while I was testing ATI in order to resolve this particular issue:

http://forum.acronis.com/forum/6204

I temporarily installed ATI on a second network computer just to see whether or not, after installing it and rebooting, I could browse that computer's drives from another computer on the network. I couldn't, hence further troubleshooting which lead to the solution posted in the above link.

Anyway, while starting with the first of the three ATI2009 build versions which I have and then successively upgrading each version to see if that resolved the above linked issue, I had something very bad happen during the last upgrade install. The install popped up an error message about one particular file being in use, but otherwise the upgrade install completed and said that it was successful. Upon reboot, the computer entered a continuous reboot loop. I put my XP CD into the CDROM, entered the Restore Console (or whatever it is called) and deleted every Acronis driver in System and System32 that I could find. After an hour of digging and trying to restart reboot with no success for getting out of the reboot loop, I used my Acronis Rescue CD to restore the very small 10GB test partition on that test computer. But hey, at least I did finally troubleshoot the cause of the problem described in the above linked post!

So, the moral of my story is this: If, during ATI installation, the installer pops up any kind of error message yet otherwise says that it completed successfully, DO NOT REBOOT YOUR COMPUTER! Instead, run the installer again to uninstall ATI and then reboot. After rebooting and then again rerunning the ATI installer, first close down every other program which you possibly can before running the ATI installer. Only reboot if the installer completes successfully without showing any error messages whatsoever during the install process. Hopefully this bit of advice will save you some heartache.

As a footnote, Acronis should create and install some sort of uninstall utility which can be run from within the Windows directory when in the Recovery Console. It would have been kinda nice to have such a utility so that I didn't have to wipe the C: drive on my test computer by doing a restore from the backup I created a couple of hours earlier. Yet on the bright side, the Acronis Bootable Media CD and the restoration process worked flawlessly. I had the test computer up and running again in only 15 minutes since the backed up test partition was so small.

Mar, 11/24/2009 - 01:54
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Hello GoneToPlaid,

Thank you very much for your feedback! Let me comment this situation:

Yes, it would be the correct solution to not reboot a PC if installation failed with some error. The cause is that sometimes product fails to install low level driver (SnapAPI, for example) and your PC may fail to boot after that. In this case one should try to boot your PC in Safe Mode:

1. Click Start and then click Shut Down.

2. In the drop-down list of the Shut Down Windows dialog box, click Restart, and then click OK.

3. When your computer restarts but before Windows launches, press F8.
On a computer that is configured for booting to multiple operating systems, you can press F8 when the boot menu appears.

4. Use the arrow keys to highlight the Safe Mode with Networking option, and then press ENTER.

And then remove all traces of Acronis product from the system according to this article (for Home version), or this one for Acronis Backup & Recovery 10.

As a footnote, Acronis should create and install some sort of uninstall utility which can be run from within the Windows directory when in the Recovery Console. It would have been kinda nice to have such a utility so that I didn't have to wipe the C: drive on my test computer by doing a restore from the backup I created a couple of hours earlier. Yet on the bright side, the Acronis Bootable Media CD and the restoration process worked flawlessly. I had the test computer up and running again in only 15 minutes since the backed up test partition was so small.

Good suggestion! I have forwarded it to appropriate person.

Thank you.

Mer, 12/23/2009 - 08:32
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