The last backup has failed(?)

I get the same thing. This started right after I upgraded to the newest version. This program has so many bugs in it, I'm beginning to wonder why anyone wants to use it.

It did it again!

Richard, I've already gone through the forum with this problem in the past. No results. I get errors every time I backup which is everyday. Unless they fix the software and get rid of all their bugs, I don't see a clean backup.

The funny thing is that there appears to be nothing wrong with the backups. The backup files are listed in Windows Explorer as though nothing is wrong with them. I've run some test restores, and they have all worked fine.

This has been going on intermittently even before I updated. I had hoped the update would fix it, but no such luck. Even if nothing is wrong it does make you suspicious of the update. Unless Acronis answers this with a fix, I will have lost complete confidence in them.

Is it possible that the backup completes, but that the validation fails? Check whether you have requested a validation upon backup.
Try to validate your backup separately... Does the validation succeed?

Thanks for your reply. I do not validate.

My original message was sent before I had finished. Therefore I have attached another screenshot in case the original was not sent. The Scronis Report is 26 MB, apparently too large to attach. I have other screenshots from previous backup "failures."

Note: I had submitted this to the Acronis Forum several days ago, but got no response except for a person who had the same problem.

Try to validate your backup.

Validation claims all versions of the backup appear to be valid.

Incidentally, I apologize for my last post. It was intended for Acronis. I got two emails at about the same time, one from the Forum and one from Acronis. I thought I was sending to Acronis.

Also, I went back and ran validation on another supposedly failed backup, this one on a zip drive, and it also showed that the backup was OK.

OK. If you can validate your backup, then you are OK. In the past, ATI had issues with the status banners. They would show old alerts, even if more recent backups succeeded. Maybe it is the case again here.

Rchard,
Go back into the log files and double click on the listing which reads "Full Backup to passport". This will open the specific log entry ao you can look at the many lines which comprise the log for that specific backup.

Maybe post the last two log files showing all the entries for the "full backup to pasport".

Are you actively using the non-stop backup or synchronizing data?

Grover

I'm not sure what non-stop backup is. I run a manual backup every afternoon. I do not synchronize.

I have attached screenshots for 12-18 & 12-19 of what I think you requested. Note that the logs say backup succeeded, but the line beneath said both failed. I later verified the 12-19 backup and it was OK. When I backed up yesterday there was no error message. However, this has been an intermittent occurrence for quite a while.

The attachments did not contain any errors. Would you consider attaching your entire log file. It does not contain any personal info. Maybe an examination of the other logs will give us some insight as to what error is being displayed.

Here is an example of how to create the zip log file and the zip file can be posted as an attachment.

Grover

The log file was 35MB. It was rejected because of the 15MB limit. Is there a workaround?

Is the file being saved as a zip file--which it should. Don't you add an extension, the program will add the zip to the file name.
The size you mention is much larger than normal.

It is a zip file added by the program, and I haven't added an extension.

Richard,

Consider creating a new task and see if the problem comes back. I think the banner is wrong. The truth is in the log.

I intend to backup to a different medium later today. I'll let you know the result.

I ran a backup to a different external hard drive. No problem was indicated. Later validation also showed no problem. I have attached a log of the results.

It should be pointed that all four of the media I use for backup have experienced a "failure" in the last several months, even though later restore tests showed the data was OK.

Typically a backup would fail because it would be interrupted by a power event, or hardware connection issue. Check your logs from time to time, validate your backups from time to time, open TIB files also...

The problem was not that the backups failed. The problem was that Acronis reported them failed, but in actuality they had not.

Richard,
Which version of Windows and are you using the latest version of 2014?

With TrueImage closed, open Windows Explorer and browse the the "Logs" folder of TrueImage.
You can use the Windows search function to locate folder, or if using Win 7, it may be in
c:\program data\acronis\TrueImageHome\Logs.

From inside the logs folder, click on the date header to sort the files by dates.
Skim the file sizes. All should be very very small.
You can delete anything prior to approximately when 2014 was installed.--perhaps delete anything older than 6 months.

Once that is done, try creating a new zip file and attach to your posting.

I am using Windows 7 Pro 64 bit.

I found the folder you mentioned. It contained well over 2GB! One file alone had over 2GB and another about 34MB. both were log files. The large file was dated November 3 and the smaller, an install file, was dated November 26. I deleted them both. What was left, all much smaller files, is attached.

RICHARD,

I have loaded your log file onto my computer and have performed an examination.

One change I would suggest is that you disable the "Scan for Backups" option. The next link will show you how. It serves no purpose and is checking for disks which are often not attached. I disable mine from the very beginning. I already know where my backups are stored or I can always browses.

http://forum.acronis.com/forum/31895

The only errors that I have found of importance is the task "BU to Passport" had failures during the periond Oct 10 to Nov 2. I found no other errors which involved backups.

The nonstop backup and the synch backup generate daily console errors but these are meaningless as you indicate these are not in use.

Regarding the log folder.
a. As a result of your partial deletion, you may see a slight reduction in the size of your backup but only slightly if at all as the files deleted were text files.

b. You can do more cleanup inside the logs folder by deleting the files which begin with 2012-05-19 through 2013-08-17.

Grover

Thanks so much for your suggestions. I have disabled "Scan for backups", but when trying to cleanup the 2012-05-19 through 2013-08-17 files from the log folder, I see only entries from 2013-10-1. The entries prior to that must be hidden (or something.)

Do be sure that Acronis is closed. Even try a reboot.

Try sorting the folder based on name and even try sorting on date.

If they do not appear, you might enable the Windows options to see more files.
The files were visisble when I loaded your log file into TI, but I was using Windows XP Pro.

Even you can't do anything more, then let them me.
From my standpoint, I think your backups are all ok.
If you have checked your disk for disk errors any time within the past few months,
you might do that as a prevention.