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Acronis 2011 New computer serial number debacle

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After setting up a new Win 7 desktop, I am attempting to re-install Acronis Home 2011. The hitch happens at the beginning of the process. The installer first asks me to input my serial number. Then there are the EULAs. The next screen asks me to input the number again, then just below the input line another request for the serial number. To be accurate I've copied and pasted the registered serial number to avoid typos. After inputting the second request for the serial number on the second screen I get the following error message:

"The serial number is incorrect.
Make sure that the serial number contains no tyhping errors, an no spaces before and after it. If you are upgrading your Acronis product, make sure that the second serial number corresponds to the product you are upgrading from."

Several attempts were made to complete this process, but each effort is rewarded with this error message.

How do I continue with this installation?

Nick

0 Users found this helpful

perhaps the 2011 was an upgrade version from a prior install and it is asking for both the prior and current serial numbers.
If you registered serials, both would be available from your account.