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Vault Catalog Corrupted, Cannot Delete Backups

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Hello,

I am posting here hoping that someone has had experience these issues and can provide some guidance.

We are running 22 Acronis licenses on 22 datacenter servers. The servers back up to a managed Acronis vault (8TB RAID Array 2008 R2 Storage Server).

The managed vault has somehow become corrupted. Expired archives cannot be deleted from the vault by Acronis, nor can they be deleted manually. Errors state that the catalog is corrupted and the backup files cannot be found.

Any advice that anyone can offer would be greatly appreciated.

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I am having the same problem. Attempted deletion by way of Acronis' 'wheel' but without success. So deleted backup files from disk and deleted backup scheduled from list. But now Acronis keeps trying to run backup and, of course, 'cannot find... ". Why is this so difficult, folks. Acronis should not be able to abandon its longtime users.

Hello Alan,

which Acronis product version you are using? 

Thank you.