Unsupported Hard Disk Drive?
Ok, first off I have backed my C: drive to my external hard drive and want to transfer that to the new SSD drive which I have put in and created a bootable USB. Now I have booted into the True Image home and I get "Acronis True Image Home has detected unsupported hard disk drives. Acronis True Image Home does not support Windows Dynamic Disks, EZ-Drives, etc" Does that mean my SSD is not supported. The SSD I got is a Corsair 120gb. What do I need to solve this? Help.
irfan,
I assume you have booted from the recovery CD. Choose add new disk, select your new SSD (really pay attention to the disk information, not to the drive letters that might not be the same as in Windows), confirm this will erase everything on the disk, delete the partition that ATI proposes by default (creating a partition is not necessary).
Then, do you restore.
I have the same problem. I just purchase Acronis home 2012 and since I am relying on this product to recover me, I decided to try out the rescue procedure ahead of time. I purchased a fresh new Intel 320 series SSD drive of the same size as my original on assumption my crashed old drive might not be bootable.
I created and booted an Acronis recovery CD with the brand new fresh out of the box Intel 320 series SSD, same family and size as the old one. The new drive is a slightly different date code but basically the same drive.
Acronis recover cd refuses to run, and claims an unsupported drive is detected. Good thing I tried this out ahead of time!
i would note Acronis does not complain at all with the old drive, which is very dangerous, you only know about the problem when you go to recover.
What is going on here? I don't think this product works as advertised, and bugs in a backup program are very dangerous.
Its not like an Intel SSD is a really uncommon drive or anything, these are in common use now- its standard issue at my company.
Very disappointed.
Michael,
Download the latest bootable ISO from your acronis.com account, burn is to a new CD as an ISO burn (not a regular file burn) and try again.
If you didn't change your hard drive controller settings, that should work if it worked with the older drive.
If you change your BIOS settings from AHCI/RAID to IDE, and then boot the computer on the CD, does it work?
After some experimenting, I figured out that Windows understands the brand new out of box Intel 320 series 160GB SSD drive and can format it. Also, a two year old Ubuntu 9 CD can understand this new drive and format it. Once it is partitioned and formatted by some other tool, then the same Acronis recovery CD created from within a fully updated Acronis install could startup and run, but only after the disk was prepared using other tools.
Based on this debugging, it appears Acronis lacks partitioning functionality with one or more brands of blank non-partitioned disks, but if the disk is already partitioned it *might* work.
Given a person recovering from a backup is most likely to buy a new disk to recover to, rather than risk a failed try in over-writing an old one, it appears essential basic functions of Acronis 2012 are lacking, at least with some disk drives. Maybe, if you are luck enough to have the right type of drive it would work.
Turns out that this did not work either- I was able to start the recovery disk but then after a complete restore which seemed to go ok, I got a bad_system_config_info on boot.
Oh well. :(
Michael,
When you boot on the Acronis recovery CD, with your new drive in, click on add new disk and finish the wizard on your new SSD. See if that makes a difference.
I ran into this too.
Pat L. You can't get to the add new disk because the program won't let you past the "Unknown disk type" error.
The error is coming from the fact that the Acronis program isn't handling an invalid/corrupt MBR correctly. It just assumes the Partition record is valid.
I wiped my HD with DBAN in simple wipe mode (writes all zeros to all sectors). This makes the partition table all zeros and therefor invalid. So the restore won't work.
I booted an XP install cd and went into the Repair console and ran FIXMBR. This solved the problem with the program seeing an invalid partition table.
As to the failed restore. If you did a DRIVE backup and not a partition backup. Then look closely at the restore screen where you choose what to restore. At the top of the screen there is a check box for DRIVE restore. Check that and then click next. It should work.
I did a partition restore from a hard drive backup and was assuming that was the right thing to do. It was the wrong answer. The restore was successful but the system wouldn't boot. So the second time I did a Drive restore and all is well.
It's not as bullet proof as it should be. Maybe (ROFL) an engineer will be handed this and fix the code.
Maybe secure erasing the SSD before the restore works. I know for a fact that ATI can deal with secure erased disks. Maybe the secure erase will get rid of whatever information ATI doesn't like about that disk.
I just downloaded a trial version of Disk Director 11 on my new Windows 8.1 pc, as I did not want to spend money on it, only to find out it does not work. Sure enough, it does recognise my primary hard drive- it says it is unsupported. It recognises one of my external drives just fine, but the other one, it does not even SEE. It is like it is not even there. I liked this program when I had my Windows 7 pc, but I am not wasting money on it now, as it is clearly still full of bugs and NOT Windows 8.1 compatible. This is a shame. Maybe one day, if you guys get all the bugs worked out, I will buy another copy of Disk Director. The old copy I have now does not work on my new pc, and apparently, neither does the new one.
Yes, DD is not compatible with 8 or 8.1.
What is the type and brand of disk which is not even seen?