Acronis Secure Zone is full and backup not cleaning older versions

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I setup a daily backups on an Acronis Secure Zone of 2TB.

I noticed today that backups have started failing due to running out of space. I am however having a nightmare releasing old backups, since I do not have (or don't know) direct access to the Secure Zone.

I then setup the auto cleanup rules to delete versions older than 7 days, hoping that it would delete older backups and release space. But it is not working, it is not cleaning up and continues to give the out of space error.

Any help much appreciated
Eduard

Gio, 03/27/2014 - 22:39
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Create a brand new task with the cleanup options you want. Editing existing tasks doesn't always work reliably.

As you find it difficult not having direct access to the Secure Zone, why not get rid of it? There's no requirement to have one, and in fact I find it much more convenient not to have one.

Gio, 03/27/2014 - 23:25
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Beginner
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Thanks for the tip tuttle,

Do you know if there is a way to copy tasks?

Having said this, to me this looks like a bug, as I have got into a state where my backup tasks have filled up the available space and are not able to clean themselves up.

As far as I understand, to raise a bug report, do I first need to pay for a support ticket and then wait for a refund?

Gio, 03/27/2014 - 23:42
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Responding to post #1.
http://www.acronis.com/en-us/support/documentation/ATIH2014/index.html#…

Acronis Secure Zone Help file extract

The Acronis Secure Zone is a secure partition that lets you keep backups on a managed machine disk space. This lets you recover a disk where the disk backup resides.

When you create an Acronis Secure Zone, an icon appears under My Computer in the Other section. Double-clicking on the Acronis Secure Zone icon opens the Secure Zone and you can view all the backups it contains. You can also open the Secure Zone by right-clicking on its icon and choosing Open in the shortcut menu.

Double-clicking on a backup icon shows all backup versions (full, incremental, differential) contained in that backup. Right-clicking on a specific backup version opens the shortcut menu allowing you to choose a desired operation. For example, you can choose explore, mount (for image backups), recover, validate, update, remove the backup, and view the backup's details. If Acronis Secure Zone is password-protected, any operation, except viewing backup details, will require entering the password. Double-clicking on a backup will open the backup.

The shortcut menu that appears after right-clicking on the Acronis Secure Zone icon has two more items – Open and Create Shortcut (for placing it on the Desktop).

The Acronis Secure Zone is available as a location to store backup files as long as it has free space. If there is not enough space, older backups will be deleted to create free space.

Acronis True Image 2014 uses the following approach to clean up the Acronis Secure Zone:

***** If you are in the process of creating a backup and there is not enough free space in the zone to create it, the program will display a dialog which warns you that the Acronis Secure Zone is full. You can click Cancel to cancel the backup operation. In that case, you may want to increase the size of the Acronis Secure Zone and then run the backup operation again. If you want to free up some space in the zone, click OK and the oldest full backup version of the type being created will be deleted with all subsequent incremental/differential backup versions. The backup operation will then recommence.
****** If deleting the oldest backup does not free up enough space, you will get the same warning message again. You may delete the next oldest backup (if any) and repeat this until all the previous backups are deleted.
***** If after deleting all the previous backups there is still not enough space for completing the backup, you will get an error message and the backup will be canceled.

The program distinguishes only two types of backups in the zone: image backups and file-level backups. File and E-mail backups are considered as file-level type backups. For example, if you have an e-mail backup in the zone and there is not enough space for backing up a folder, the program will delete the e-mail backup to free up space for the folder backup.

You can use the Acronis Secure Zone as the storage for virtual system changes in the Try mode. The Try&Decide data will be automatically cleaned up after you stop a Try&Decide session.

If the Acronis Secure Zone is used as the Nonstop Backup data destination, the program does not clean up such data automatically. You can clean up Nonstop Backup data manually. For more information see Acronis Nonstop Backup data storage.

In order to not worry about zone overflow during a scheduled backup, it is recommended to select the When not enough space in ASZ, delete the oldest backup box in the scheduled backup options (Error handling).
======================================================
How to copy existing tasks.

How to clone backup task for reuse or duplication. Also, save custom tasks for reuse again.

If you want a refund on your purchase, this must be done within 30 days of purchases.

If your question is about refunding a support charge, send a PM to the moderator and ask your question of her.
https://forum.acronis.com/messages/new/36716

Ven, 03/28/2014 - 00:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 2

Thanks for your very detailed explanation GroverH!

I opened the Acronis Secure Zone from the My Computer as you suggested, and I could see my backups there.

Basically I have three folders, with the incremental backups files inside:
* Master_Backup
* Master_Backup(1)
* Master_Backup(2)

When I right click on each folder, a popup comes up. I press remove, and nothing happens. It appears my Acronis Secure Zone is refusing to delete old backups!

Ven, 03/28/2014 - 08:28