Error on creating Mail Backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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 On one of my workstations, 'Mail Backup' just will not work.

I am able to get Partitions backups no problem. We are heavy Outlook users, so daily backups are important.

OS - Windows 7 Pro 32 bit, up to date, running Norton Business Suite (360). Outlook 2007.

This problem has been right from the start when I upgraded to  TI 2014 (this station used to have TI 2012 - mail backup worked OK)

No matter what options you chose (including set to defaults) and save for creating a mail backup, when you choose 'Run Backup Now' you get this error: (and the job/task is not saved)

The Optional Value is null

details:

More information about this error and solutions may be available online in the Acronis Knowledge Base.

To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/ 

Event code: 0x00640321+0x00AC0001

We 'were' running the initial build of 2014, we tried doing the standard upgrade to build 6673 - same thing - that was following the 'upgrade in place' method (no uninstall).

So today we tried a clean install of the latest build to see if it would fix the issue.

I.E. - completely uninstall Acronis, run a registry cleaner, re-install (with all the reboots required).

Being a programmer, those error codes sure look like code faults.

 This is quite frustrating, as we have a large number of stations where Acronis is working just fine.

Any help would be appreciated.

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Mar, 04/08/2014 - 16:30
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

A long shot... On the machine that is failing, use the Mail control panel to examine the outlook profile. Make sure that is only one profile. Delete other profiles if any.

Mer, 04/09/2014 - 04:37
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