Acronis Cloud - the server is not available at the moment
As a regular user of TI2014 for local backups I thought I'd try the Acronis Cloud facility to set up a job to back up low volume files e.g documents when away from the local network.
I set up a test folder and test backup job and all seemed fine albeit slow but I guess upload speeds on most internet connections would cause this.
The problem is I can't see the backup area to ever perform a restore.
I've tried for 3 days now and every time I try to restore I get a message saying :
Acronis Cloud - the server is unavailable at the moment
Can't see much point in Cloud Storage if it's this unreliable ??
Hi Bridgeless.
I did get through to the Acronis chat line and below was their suggestion.
Since I was only testing the Cloud process at this stage I was very reluctant to do this since it might end up messing up my regular local backups which are running fine.
I also couldn't understand why this would help when I can't access the backup directly from within "My Account" when logged directly into the Acronis website.
I would have thought I should be able to access this from any Windows machine through a browser not just from where the backup was initiated.
Looks to me as though the Cloud server that my account is linked to is just not available - doesn't fill me with confidence !
Interesting thing is why did it process the backup - and continues to do so - but there's no way to restore anything.
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- We suggest you to go to the following location on your machine:
- C:\ProgramData\Acronis\TrueImageHome\OnlineBackup\
- Move the e-mail folder to another temporary location like C:\New Folder\
- Then close the Acronis program.
- Go to services.msc
- Stop all the Acronis services.
- Then restart them.
- Launch the Acronis program.
- Then try to edit the backup task so that the new certificate gets downloaded in the folder.
- Then try to access the cloud for recovery.
Update :
Just tried again and it looks to be working now !!
Still doesn't fill me with confidence though - it's been down for at least 3 days.
Anyone else got any experience of the reliability of this Acronis service ?
I do not think anyone can attest to reliability when it comes to the Cloud, to many chains in the link to do so. It sounds to me like the authentication certificate became outdated with respect to your account and the resolution offered refreshed that certificate thus correcting the problem. The question is why did you not receive a message indicating an invalid certificate on your end? You should have a look at your browsers options settings and have a look at the settings for certificate handling to see if there might be a problem there.