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Program Hangs Up says read error but disk ok

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I just updated Acrosnis 11.5 and the system hangs always between 20 and 20 % on a simple backup. It gives an error that it cannot read at a certain address on the first HDD.

I checked the HDD and it is ok.
I tried using different credential from the Acronis standard.

I am attaching the log file and cut and paste here-- sorry I can;t figure how to get it as text only.

Any help most appreciated.

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log_build.txt 4.4 KB
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Hello Charles,

Please check if the backup is possible if you use Acronis bootable media. If it fails as well please check your disk again using CHKDSK from bootable disk or hardware vendor native utility.

Thank you.