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How long backups (files) on Acronis Cloud are stored for?

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Hello,

I am have a subscription to Acronis Cloud (I think that is how it is called) and regularly backup my files there. I was doing it for quite some time. Now, I need to access a file from 2012. I can go to the calendar scrollbar at the bottom and select the date, but when I click "My computer in the pane above" nothing opens up?

This seem to work for a random sample of backup dates in 2013 and 2014, but not in 2012. What gives?

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Hello dovbushenko,

the time for backup storing is defined by settings in backup task. Please check this option in your backup plan.

Thank you.