"Error while opening script file"

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Hi, My registered version of Acronis True image 2014 stopped running giving me following error code:
"Error while opening script file"
Event code: 0x00640258+0x00640259+0x00640298+0x00900010+0x00900004+0x00900005

I uninstalled and tried to re-install the Trial version file "ATIH2014_trial_en-US.EXE" from the website, using my serial numbers.

Initially the installation would get to the point of “Creating Shortcuts” and then hangs there for hours.

After several trials I managed to re-install it, but now again, when I run the program it gives me the above error message.

After that I also tried following Procedure:

I uninstalled via Installation software, Did disc cleanup, restarted computer, started installation software as administrator, turned off all other programs & antivirus, now it hangs giving me a new message: " True Image is performing some operation now, You can either stop the installation process or wait until … etc"

I even downloaded "AcroniTrueImage2014_6673_en-US.EXE" from my account, installed it, When running it is giving me again following error code: "Error while opening script file"

What is wrong with this software? I have wasted more than two days trying to reinstall!

I have tried everything I can think of, but nothing helps.

Now I can’t access my backed up files on the external hard drive!

Please help me to re-install the program and have access to my backed up files.

Regards Con

Gio, 06/12/2014 - 04:51
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Commenti: 9259
mvp

Did you try to run the cleanup utility?

https://kb.acronis.com/content/34876

Follow the instructions carefully. Then reinstall the software upon reboot and create new backup tasks.

Gio, 06/12/2014 - 05:10
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Dear Pat L,

Thank you for your guidance, Cleanup utility did the trick.

I had read about the cleanup utility but could not find it anywhere.

Thanks again

Con

Ven, 06/13/2014 - 11:20