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Error 0x00040011+0x0000FFF0+0x80070002

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Messaggi: 22
Commenti: 3800

Hi Aleksandr,

The codes might be different depending on the product you use. Also the exact reason depends on exact context, i.e. what exact operation you are trying to do, what are the objects you operate with, etc. For Acronis Backup the codes mean the following:

0x00040011 = Failed to open the archive for appending changes
0x0000FFF0 = The specified file does not exist
0x80070002 = The system cannot find the file specified

It will appear if the backup location is inaccessible at the time backup runs for example, but of course there can be other variants.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Thank you for the prompt reply.

This error appears when you run the backup virtual server hosting Exchange. Copying is on a network resource that is connected as a personal vault.

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Messaggi: 22
Commenti: 3800

Hi Aleksandr,

First of all it makes sense to localize the problem, i.e. answer the following questions:

1) Is any other VM backed up to the same vault properly? in other words does the problem affect all the VMs or is it just single one?
2) Can you back up this VM into a new archive? Will it fail?
3) Capture the full log from the backup operation

With this information it makes sense to contact our support team for assistance for further investigation.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

1) The problem with two VM with the rest of the VM's all okay
2) When the copy in another archive the situation repeats itself
3) tell me how I can сapture the full log from the backup operation, this is the tool?

Tell me e-mail your support team please.

I have a Russian version, and the logs are written in Russian does not Wake it a problem when contacting support team?

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Messaggi: 22
Commenti: 3800

Hi Aleksandr,

The log can be collected right from Acronis Backup console (check the "Log" item in the tree on the left), or you can right-click on the backup plan and View Details - it will also show the log which you can export.

The proper way to contact support is to use the instructions from http://www.acronis.com/ru-ru/support/ .

P.S. Russian version is not a problem :)

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Thank you, I will try contact support. The following error:

Код ошибки: 17
Модуль: 4
LineInfo: 7ceb2cdc9fb12060
Поля: function : ReadFile, $module : hv_srv_vs_38573
Сообщение: Указанный файл не существует.
--------------------
Код ошибки: 65520
Модуль: 0
LineInfo: bd28fdbd64edb8e0
Поля: code : 2147942402, $module : hv_srv_vs_38573
Сообщение: Не удается найти указанный файл

What file does not see the program unclear given that the job is completed with status OK