Try and Decide no longer works

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Try and Decide is my favourite feature, yesterday I've upgraded to Acronis Disk Director 12 from prior version 11 after that I needed to use "Try and Decide" feature in Acronis True Image 2014 and it no longer works, instead I get a message "Failed to Start Try & Decide"

Dom, 06/15/2014 - 16:02
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I too have had this exact problem.
I've used Acronis products for years and also rely on Try and Decide. I upgraded Disk Director 11 to Disk Director 12 yet when I try to run Try & decide from True Image 14 I get the error message "Failed to start Try&Decide"

Dom, 06/15/2014 - 17:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have contacted Acronis Support at [edited] I suggest you also contact them to escalate the problem

Dom, 06/15/2014 - 17:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Marcel, Waterboy,

thank you for your postings.

I found both support cases in our database. Can you please send us information listed in this article in section "T&D does not start => Collect information" for investigation.

Besides, please let us know if Try and Decide was enabled while Acronis Disk Director 12 installation.

Waterboy, I edited your post removing email address in order to avoid any possible confusion. If an email is sent at this address directly no support case is created. To contact our support department please use this web form.

Thank you.

Mar, 06/17/2014 - 15:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 4

Hello Anna
Thank you for your reply regarding issues I have with True Image 2014 Try and decide failing to start.

In my case I was not in Try & Decide mode when I upgraded to Disk Director 12.

For your information I am running Windows 7 64bit Ultimate edition. I have a single Basic MBR 465.8GB hard drive in my Samsung S3520 laptop which has 3 partitions as follows:
Partition 1 - SYSTEM 95MB NTFS, Primary
Partition 2 - Local Volume (C:) 442.7GB NTFS, Primary
Partition 3 - SAMSUNG_REC 22.94 GB NTFS, Primary

I have ESEST Smart Security 7 Installed as my antivirus and firewall protection.

I have been running both True Image 2014 and Disk Director 11 and Try & Decide has been working perfectly.

I upgraded DD11 to DD12 and noticed that Try & Decide Failed to start
I uninstalled DD12, turned off my antivirus & firewall then reinstalled DD12 but Try & Decide again failed to start.
I uninstalled DD12 and True Image 14 then reinstalled DD11 and did a fresh install of True Image 2014 however Try & Decide would still not start

I then reverted my machine with a complete Samsung Recovery Solution 5 backup image prior to the DD12 upgrade. This disc image had both DD11 and True Image 2014 installed and Try and Decide worked perfectly again.

Out of curiosity I again tried to upgrade to DD12 with Antivirus & Firewall disabled but again Try & Decide failed to start.

I reverted my machine again with my backup image to DD11 & True Image 2014 and Try & Decide would work again

Hope this information helps you.

Regards

Waterboy

Mar, 06/17/2014 - 19:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Everyone,

I'm glad to let you know that after investigation our developers found a solution for this issue.

Please refer to this article for step by step guide.

Thank you.

Mer, 07/09/2014 - 10:02
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.