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True Image no longer works

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Tried to do a backup after not using program for months. Select Backup, screen flashes and nothing opens. Same when I try to Clone - quick flash, then nothing. Checked the forum, and saw someone with similar problem. They were advised to reinstall and their problem was fixed (something about drivers).
Tried a reinstall (repair installation), and after entering all the serial number, installation proceeded and "was successful". BUT when I chose to Start the application, I get a message that True Image not installed.?????????
running windows 7 - no problem with backups previously
Appreciate any comments/help. Thanks in advance.

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In such a case, I would uninstall and run the Acronis True Image Cleanup Utility for 2010-2014: http://kb.acronis.com/content/34876

Be careful to follow all instructions, including not allowing the utility to reboot until you've made the Registry edits.
Disable Secure Zones and Acronis Startup Recovery Manager before uninstalling True Image.