ATIH 2010 rescue loses USB mouse & KB after initial startup menus
Acronis True Image Home 2010, latest download 12-20-09, Bootable Rescue media created from download ISO provided at website.
The main menu that comes up first has a working mouse & keyboard so that I can select Full, Safe etc, versions. Once the version finishes starting, neither Safe nor Full version has any mouse or keyboard functionality, rendering the software completely unusable.
Version 2009 of the same product does not fail like this. The latest version is not functional.
I do not have a PS2 mouse and keyboard and do not plan to purchase any legacy hardware like that just to accommodate the failure of this one software product!
I just paid for the upgrade and I have to say I regret playing the annual pay-up game now. If this is how it's going to be, I ought to look for a more stable product, don't you agree?

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Hello Jeff and DwnNDrty,
Please let me assist you with this situation.
Actually, we have already fixed the issue with wireless keyboard and mouse, the official fix will be available in the next version of the product.
Jeff, i have sent you the special ISO file which will work correctly.
Also, I have updated this thread where you described the similar issue.
Please let me know if you have any other questions.
Thank you.
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Hello Alexander,
as I have the same problem, where can I download that .iso?
Acronis True Image Home 2010 Standard Upgrade (German) Build: #6053
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Thank you for this update. Will try this soon. I had to use Clonezilla to complete the original job when Acronis TI was not working.
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Hello mbathen,
I have sent you a Private Message with a download link to the updated ISO image with wireless mouse/keyboard support.
Please let me know if you have any further questions.
Thank you.
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Hi,
thanks, downloaded and will be tested asap. I'll keep you informed.
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Hello all,
We have uploaded new files to our web site.
If your wireless USB mouse and keyboard, which are parts of a wireless USB kit, do not work in Acronis Bootable Media (the issue described in this article), please log in to your account, go to the Registered products and downloads section -> Bootable media (please note that the license should be registered). We have recently uploaded new files that contain the fix for the issue.
Download the file, create Acronis Bootable Media and check its' functionality..
You can find the information on how to download the appropriate ISOLINUX file in this article.
There are two types of Acronis Bootable Media:
- Acronis Bootable Media that you can generate in your Acronis product. This type of media is based on Acronis Loader;
- Acronis Bootable Media that you can download from your account on the Acronis website. This type of media is based on ISOLINUX.
ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the web site more frequently than regular product updates are released.
Please see this article on how to burn an ISO file to a CD disk.
I would like to express my appreciation to Mike for the reliable alternate solution.
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
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