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Installer cannot continue because one of True Image tools is running. Please close the runnig tool and restart the installer.

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Hi,

I am rrying to install True Image

I get:

ACRONIS
True Imgae 2015 fo PC
Installation failed
Installer cannot continue because one of True Image tools is running. Please close the runnig tool and restart the installer.

Only option is Close

I have checked and rechecked: there should be no Acronis/true Image tools on this machine. I have rebooted a couple of times. Any advice would be appreciated.

TIA
:: rainer
(Win7, 64 bit, home)

0 Users found this helpful

Rainer,

Do you not get an 'ignore' option?

The problem is either some True Image services are still running (check in Services.msc from the Start\Run button) or your browser is interfering.

If you do see the 'ignore' option, click on this and once finished you will need to reboot.

If True Image services still appear, try stopping them and then install.

The final option will be to try using the Acronis Cleaner, which removes traces of the previous install.

Hi Colin,

Thanks for replying

No Ignore-option
There are no True Image services I can find, in fact True Image has not previousy been installed on this laptop.
I will try to find a cleaner.

:: rainer

Rainer,

Don't bother with the Cleaner if no Acronis products have been installed on your PC before, it will make no difference.

Try temporarily disabling your Firewall whilst installing. Also try installing it with Admin privileges (right click on the installer file and select 'Run as Admin).

Does the installer give you a list of programs that are causing the problem - it will sometimes do this.

I got the exact same message (including the misspelling) when I first attempted to install TI 2015. I solved it by contacting Acronis via the Chat Line, and the Tech provided me with a link to a different file. That one installed properly. Took about 5 minutes.