Cannot create cloud backup, getting error codes and random cloud backups showing that cannot be deleted

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

I really need some help. I have Acronis True Image Home 2013 and subscription to the cloud service. It upsets me that even though I pay annually for the cloud service I cannot contact Customer service about this issue... Anyway here is my problem....

In the backups tab, I have my normal backups listed plus random cloud backups I did not create. The names are a long combination of numbers and letters and say they have 0 bytes. When I go to try and delete them, it won't let me and gives me an error code. When I try to create an online cloud backup, it states I have too many computers and have reached the maximum limit even though I only have 3 computers each one with their own separate licensed copy of Acronis True Image Home 2013. I have attached some pictures illustrating the problems I am experiencing. I have also tried entering the error codes into the knowledgebase only for it to state there is nothing listed for that error code!

Any help would be greatly appreciated as I cannot use the cloud service I am paying for!

Thanks,

Tim

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Gio, 06/19/2014 - 20:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Tim,

sorry for the delayed answer!

Please let me know if the issue still persists. I'll create a support case for you if you need our assistance because your support program is valid during the whole Online Backup subscription period.

Thank you.

Mer, 07/09/2014 - 11:23
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