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TI 2010 initialize stalls on winxp

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Just downloaded a full version of TI 2010. After install click on the shortcut to open program. Program shows operation status, initializing, progress bar does not move.
Did a check disk on all internal and external drives. Disabled
Distributed Link Tracking Client.
TI 2010 does not open any further. Error message is
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Tag = 0x0

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Downloaded Acronis True Image Home. I clicked on the shortcut to open program but get the message: Internal error
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Tag=0x0

Help please

Hello Richard and John!

Thank you finding time to open this thread.

Currently we are working on this issue here, and I would appreciate if you could take a look at that thread and gather the information requested. This will help us to speed up the process greatly, and I'm positive we will get it resolved in the shortest timeframes.

Thank you in advance for cooperation!

Hello all,

We have recently released a new build of Acronis True Image Home 2010 # 7046. I would recommend you to update the software to the latest build. Please see Release notes for your information., the issue has been addressed in this build. 

You can learn more on how to download the latest build here

Here are the articles available in our Knowledge base: 

Acronis True Image Home 2010: Updating to build 7046 

Acronis True Image Home 2010 Plus Pack: Updating to build 7046 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.