Slow response by Acronis True Image 2012 Home

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I gave up using Acronis True Image 2012 over two years ago because every action took an impossibly long time, with frequent "Not responding" messages and greyed-out windows. The application was unusable in any practical sense. I see that many other users have reported similar problems in the forum. I would like to return to Acronis but am reluctant to do so unless this problem has been solved. Does the current version suffer from the same problem?

Mer, 03/18/2015 - 19:10
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I used TI2012 with W7 and found it excellent. I'm now using TI2014 with W8.1 and again have no issues to speak of. I use the program daily to make incremental backups and have 100% confidence those images will be restored if needed (which I have done many times).

Might help to post your operating system and what the exact nature of the problems were.

Mer, 03/18/2015 - 19:25
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I am using Widows 7. The problems start as soon as I invoke TI. The first window that shows my various back-up scenarios takes 90 seconds to form and, if I am patient and wait, then click on a scenario, it then takes another 90 seconds to display the folders included in a particular back-up session. On clicking a folder to examine the files within, I wait... and wait... and wait... then give up after 7 minutes. So, after 10 wasted minutes, I have achieved nothing. The hard disk is spinning continuously and there is a lot of activity by the central processor.

There are quite a lot of scenarios, (probably about 12 - scrolling is so slow that it is virtually impossible to count them), some of them created by Acronis when I have edited the content of a folder

No other software gives me this sort of trouble. Could it be that another program conflicts with TI? I have temporarily suspended Zone Alarm Extreme Security (firewall anti-virus, anti-spam etc.). There was a marginal improvement in response time but it not enough to make TI usable.

Any suggestions would be welcome.

Sab, 03/21/2015 - 13:01
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Sounds like you have some odd issues going on there. Each screen should take only two or three seconds to fully populate. I'm probably a little out of my depth here but this is how I would proceed.

Have you opened task manager (press Ctrl + Shift + Esc at the same time to open it )to see what process or processes are eating into the CPU and Disk. That might give you a clue. Do it first without opening Acronis to get an idea of what are normal background processes and then open Acronis and see what happens.

Things you could try...

I would recommend running Acronis from the bootable CD (you make that yourself) and create a full image backup of your drive. Done this way Acronis is running without Windows and so there can be no interactions on that front. If you still have problems running it like this then perhaps there could be some driver issue somewhere... maybe someone from Acronis could chime in on that.

A full backup done this way will let you try anything you want on the PC without fear of problems. You can uninstall and disbable things at will and see if anything helps resolve the issue. Also, if you have W7 pro then that has a Windows image backup routine built in. Use that to as well to create an image you can recover back to while trying to troubleshoot.

http://www.howtogeek.com/howto/4241/how-to-create-a-system-image-in-win…

http://windows.microsoft.com/en-us/windows/restore-computer-from-system…

This might sound crazy but once you have a full system backup on a separate disk then you can even reinstall W7 from scratch and install just Acronis and see how it behaves.

Task manager should look something like this. Here you can see that nothing much is using any resources.

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Sab, 03/21/2015 - 19:41
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Peter,
Can you tell us more about your system?

CPU, amount of installed memory, anti-virus software you are using (example)

Dom, 03/22/2015 - 14:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Also, what is the size of your HD and percentage of used space on it?

Do you experience abnormal slowness in any other apps?

Dom, 03/22/2015 - 17:12
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I haven't had time yet to follow Mooly's suggestions but will do so soon.

The information requested by shadowsports and tuttle follows:
Processor - Intel(R) Pentium(R) D CPU 2.80GHz, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)
Installed memory - 4GB
Anti-Virus - Zone Alarm Extreme Security V 13.1.211.000
Hard drive (Windows partition) 116GB of which 20GB is free
External drive (used for all backups) 1.81TB of which 976GB is currently free.

Windows 7 Professional with service pack 1. All recommended updates have been installed.

My trusty old machine is not as nippy as it was but I have had no significant problems with any software other than Acronis.

Lun, 03/23/2015 - 11:51
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Thanks to you all for your help.

In desperation, I finally uninstalled TI2012, intending to re-install. However, the re-install produced a trial version of TI2015, which has proved to be entirely satisfactory - no long delays, better interface. I am now upgrading.

Lun, 04/13/2015 - 11:32