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Programme will not launch

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Hello I am a non technical person. My hard drive crashed last week. I have a full back up on an external drive. I have had the hard drive replaced. I have downloaded ATI 2015 recovery - I think.

I can see the folder in my downloads folder on my C drive.
I can not get the programme to launch. I can not see an exe file either.

I simply want to see a screen with the control panel so that I can hopefully click on recover and it will restore the files from my external drive to my C drive. Sorry to be simplistic. Any advice on what I am doing wrong would be most welcome.

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Hi Buttermere,

to restore your system, please download an .iso image of a bootable media under your account, then burn it to a CD and follow this instruction from our user guide:

Recovering your system to a new disk under bootable media

If it doesn't help, please contact our support team  so that we can assist you with recovery.

Thank you,

Thanks for the response. I'm out of my depth here and don't really understand what the links are telling me.
I have a new hard drive on my computer with Windows 8 re-installed and working.

I have the Acronis back up file on an external hard drive. I assume that is an ISO file?

Why do I have to burn a CD to reboot?

Can I not just open an Acronis recovery programme on my repaired machine, find the recovery button, click on the back up file on the external hard drive, and reinstate my original data onto the new hard drive? Sorry to be so dim!

Just to update this topic. I have now fully restored my computer without a single hitch. I've not lost a single file or email or attachment. I'm very very impressed and have already recommended the programme to others.

BUT, for a total idiot like me, who is not computer savvy, trying to find out what an ISO file is, and more importantly where to find the *&%$£ing thing was tortuous. It took me two days of googling and reading through forums. ISO Mounting, and the need to burn bootable media and other instructions to a non IT person is just a foreign language.

Once I had got the ISO file it took me 30 minutes to fully restore my computer which was brilliant. Three years' worth of valuable data was at stake.

The problem with the designers of programmes like this is that they write in technical terms that non IT people struggle with. An idiot's guide to restoring your computer based on the assumption that some of your customers are IT dimwits would be most welcome.